I know this topic has been discussed in the forums many times, but I think is an issue that needs to be addressed by Upwork, since affects most (if not all) freelancers: open jobs with vanishing clients.
As for me, I know that many of these clients expect to return and give me more work (or so they say) and that is why they don’t end the contracts and I don’t insist on it either. But after a while if they haven’t returned, and if I contact them (which is something I don’t like to do, they are busy and I don’t like to bother) and list all the things they are doing inadvertently that damage my reputation, such as leaving the contract open and idle, not providing feedback, providing a less than perfect private feedback, etc. etc., they will probably think I am making things up (there are so many factors!).
And again, as I have pointed out before, it is very awkward and not professional at all. Upwork shouldn’t encourage freelancers to do this type of thing.
So here is my suggestion: Why don’t Upwork send an automatic message to all clients whose contracts have been paused due to inactivity or fixed projects without new milestones after a month, and let them know that they need to end the contract if they don’t have more work. I mean, this would be a nice gesture from Upwork and would make our lives as freelancers much easier.
I really want to stay on this platform, I am still building my reputation, but I have worked in wonderful projects with great clients during the last six months, so I appreciate the existence of Upwork, just want to make the user experience a little better for freelancers.
"Why don’t Upwork send an automatic message to all clients whose contracts have been paused due to inactivity or fixed projects without new milestones after a month, and let them know that they need to end the contract if they don’t have more work"
It's an obvious, elegant, simple solution.
Thank you for your feedback and suggestion. While we will no be able to make clients close contract, we are considering some solutions for this issue. Stay tuned.