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superz00m
Community Member

Support chat broken?

Unsucsessfully trying to use support chat with upwork representatyve today
Get only pointless robo ansvers and no human support
What's happen?

8 REPLIES 8
NikolaS
Moderator
Moderator

Hi Ivan,

 

Thank you for reaching out to us. Could you please share more information about the issue you experience here? We will be happy to assist you or connect you with the appropriate team.

 

I would like to clarify that you can click the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help you, go ahead and select the best option. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team. I will also share your feedback with our team for further review. 

 

~ Nikola
Upwork

Hi Nikola,

I tried to get support for a few days and nobody answerd in chat or email
Looks like support just stopped to work


The issue is - someody posts hunreds of the same spam posts during last week to promote his youtube channel
I flagged maybe hundred of these posts but there is no effect, he still post them
Ny feed is full of this spam

Just a few fresh posts:

**Edited for Community Guidelines**



Any possible way to stop this? Maybe you should block this youtube link?
He use different accounts to post it

**Edited for Community Guidelines**

again
and again

**Edited for Community Guidelines**

 

Hi Ivan,

 

Thank you for reaching out to us and bringing this to our attention. I shared your report with our team for further investigation and appropriate actions will be taken according to our internal processes.

 

Thank you,

~ Nikola
Upwork

Hi Nikola,

these spam posts are still there
dozens of post with the same text and link today in my feed, the same was every day last week

 

**Edited for Community Guidelines**

Hi Ivan,

 

Thank you for your message. I am sorry to hear about your experience. I have forwarded your report to the relevant team to review the flagged jobs. 

 

Thank you

Pradeep

Upwork

Hi Pradeep,

this spammer is still here
they continues to post the same links again and again hundreds of time

**Edited for Community Guidelines**

will Upwork stop this spam ever?

my feed is full of same spam again

 

**Edited for community guidelines**

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