Support ticket

[30dcb51a]

Hello!

I applied to ‘contact support’ for a ticket a few days ago through the support bot, and I received a message stating someone will reach me soon, but no one has so far. I’d appreciate it if someone could address that.

Thanks in advance.

[NikolaS · Accepted solution]

Hi Tuba,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

[e074cb67]

Hello, Moderator.

My ticket has also been unanswered.

I've sent several messages

I'd appreciate it if someone takes a look at it, please. 

Thanks 

[PradeepH]

Hi Queeneth,

Thank you for your message. I checked your account and noticed that you are referring to the support ticket initiated less than 24 hours ago. Please note that all tickets are responded to in the matter they are received in the queue. That said, please allow 48 hours for the team to review and respond to your inquiry. 

Thank you,

Pradeep