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Support topic 23089781 - fixed price contract payment guarantee

enclavebuck1
Active Member
Chuck W Member Since: Jun 14, 2016
1 of 4

According to the above listed support topic, fixed price contracts do qualify for the Upwork payment guarantee.  Is this a correct reading or understanding of the topic?  

 

Of course, this assumes a corrently entered fixed price contract with monies escrowed and appropriate work definitions established before the job is accepted and started.  I'm new to this, so maybe I'm misreading this.  

cupidmedia
Community Guru
Jennifer D Member Since: Feb 15, 2016
2 of 4

I can't find the support article you're referring to Chuck but essentially, yes.

 

Here's an article about fixed price protection for freelancers: https://support.upwork.com/hc/en-us/articles/211063748

And here's the equivalent for hourly protection: https://support.upwork.com/hc/en-us/articles/211068288

 

Here's an article showing the differences: https://support.upwork.com/hc/en-us/articles/211063418-Hourly-vs-Fixed-Price-Contract-Differences

 

I hope that helps.

kat303
Community Guru
Kathy T Member Since: Jul 17, 2015
3 of 4

Chuck. I don't think there's an Upwork payment GUARANTEE for fixed price contracts. However, there's is PROTECTION for fixed price contracts. Escrow should be funded and the client's account should be verified BEFORE you start work.

 

There IS a protection GUARANTEE for hourly jobs. But you must follow every single procedure in order for that to work. Download and use tracker, write memo's on every screen shot etc.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Chuck, 

 

I would like to confirm what Kathy has shared - the Upwork Fixed Priced Protection uses escrow to help clients get the work you’ve asked for and your freelancer gets paid for work completed.

 

In addition to what Jennifer has shared, here is a video that details how you are protected in this setup. 


~ Avery
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