» Forums » Freelancers » Suspended Account
Page options
Community Member

Suspended Account

Hello, I was just wondering why my account is still suspended, I had already verified my account and had finished a video verification, there is a checkmark on my profile already but it still says that I should contact customer support.

Retired Team Member
Retired Team Member

Hi John,


I checked your account and I can see that you`ve followed up on your ticket with number 28860862. Our team will update your ticket as soon as possible and will assist you further. If you have any additional questions, feel free to follow up on your ticket at any time. Thank you.

~ Goran

Hello, I do have a question. Can I still work on a contract while my
account is paused? and also would love to get an update as to when my
account can be resumed. Thank you!
Community Manager
Community Manager

Hi John Daniel,


While this hold is in place, you should be able to continue with work on your active contracts as our team confirmed in your support ticket


I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.


Thank you for your patience.

~ Bojan
Latest Articles
Top Upvoted Members