May 27, 2020 12:00:10 AM by Kristine H
Hi, there!
You know, one of the my clients was permanently banned but there is a Milestone has opened yet...
He suggested that I can continue to work on that Milestone, since there were enough amount of money have been hold before, so I will be paid.
In the contrary I have received a mail from Upwork to not continue work on that work since it is "Suspended", but I have did a lot of job doing this Milestone....
Pls, advise me, what should I do with that Milestone?
Will I be paid for completed job?
Thanks in advance!
May 27, 2020 03:31:43 AM by Kristine H
What are you doing UPWORK??????? You are GRABing huge amount of fees from our earnings but do not provide any support... Where is the possibilty to open support ticket?????
Instead you switch all questions to Community where we need to wiat unlimited and/or unknown time where someone will answer....
May 27, 2020 03:33:16 AM by Kristine H
Your chat bot is useless thing... There are a lot of not genereal questions
May 27, 2020 03:52:09 AM by Goran V
Hi Kristine,
I`m sorry about the inconvenience this had caused you. I would strongly suggest to stop working on your contract until the hold is lifted.
Unfortunately I can't share details for another user with you but rest assured our team has reached out to your client with additional information. Thank you.
May 27, 2020 03:57:39 AM Edited May 27, 2020 03:58:42 AM by Kristine H
Yes, but my clinet wants me to finish Milestone in any case... I afraid if I will deny his ask he will not to pay for my work which had been done and leave a "bad" review...
Are there any solution to avoid that?
May 27, 2020 12:06:27 PM by Tonya P
If your client was suspended, they either broke the rules or they aren't paying. So, if you work for them while they are suspended, there's a good chance you won't get paid. If the client is willing to violate Upwork's rules, what makes you think they won't lie to you about the promise to pay?
May 27, 2020 01:29:54 PM by Amanda L
If they are suspended, then they probably are not able to release the fixed price milestone to you even if you did submit it. So stop working and wait until it's resolved.
Jul 13, 2020 09:24:28 PM by Kristine H
Dear Goran,
Could you pls explain how/why Upwork let me down with this case?? I have Upwork's official emails do not nothing till resolving situation with PERMANENTLY closed client. And now? I have got a refound request from that client and NO ANY EMAIL OR NOTIFICATION FROM UPWORK THAT I CAN START OR SUMBIT PAYMENT REQUEST!!!! NO ANY!!!
Jul 13, 2020 10:00:43 PM by Petra R
Kristine H wrote:Dear Goran,
Could you pls explain how/why Upwork let me down with this case?? I have Upwork's official emails do not nothing till resolving situation with PERMANENTLY closed client. And now? I have got a refound request from that client and NO ANY EMAIL OR NOTIFICATION FROM UPWORK THAT I CAN START OR SUMBIT PAYMENT REQUEST!!!! NO ANY!!!
Decline the refund request and dispute it so you can hopefully get paid for the proportion of the milestone that was funded.