Jul 22, 2020 08:34:14 PM by Paul N
I got a message saying that there was "irregular activity" and that I should respond to the support ticket. I did that but there's been no response for 24 hours. I'm happy to do all that is required in this situation, but time is money. Is there any way to speed up this process? I'd be very grateful!
Jul 22, 2020 10:53:44 PM by Joanne P
Hi Paul,
I checked your account, and it looks like our team reached out to you regarding your account status. Please continue to correspond with our team directly so that they can assist you further. Thank you.
Jul 23, 2020 01:58:52 AM by Paul N
I've sent them a second reply. So there's nothing to do but wait? Do you happen to know how long it takes for them to get back to people?
Jul 23, 2020 02:08:19 AM by Goran V
Hi Paul,
Rest assured, our team will update your ticket as soon as possible and will assist you further directly there. Thank you.
Oct 21, 2020 12:18:09 PM Edited Oct 21, 2020 12:20:58 PM by Warda Y
Oct 21, 2020 12:57:08 PM by Bojan S
Hi Warda,
It looks like the hold was removed from your account. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 22, 2020 03:58:53 AM by Warda Y
Yes still the same, It shows " you don't have connects to send the Proposal".
I am just hoping for once I see myself working here like any freelancer, hopefully it gets fixed...
Oct 22, 2020 04:03:49 AM by AleksandarD A
Hi Warda,
The hold on your account was removed, but in order to submit proposals, you need to use Connects. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. Check the options available to you and learn more about acceptable billing methods.
Thank you.
Oct 22, 2020 04:04:51 AM by Petra R
Warda Y wrote:Yes still the same, It shows " you don't have connects to send the Proposal"
You need to buy connects. Not having connects does not mean your account is suspended, it means you need to buy them to apply.
Jul 8, 2021 07:04:45 PM by Shahbaz F
Jul 8, 2021 08:18:40 PM by Joanne P
Hi Shahbaz,
I can see that our team already assisted you with your concern. Please know that our team processes concerns in the order that they are received. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further.
Jul 8, 2021 08:47:45 PM by Shahbaz F
Jul 8, 2021 09:47:57 PM by Joanne P
Hi Shahbaz,
Our team reviews and processes concerns in the order that they are received. Please allow time for our team to complete their review. Once completed, they will update you directly on your open ticket.
Jul 8, 2021 07:29:24 PM by Shahbaz F
Oct 21, 2020 12:32:59 PM by Warda Y
Oct 22, 2020 08:23:20 AM by Christine A
You do not need help from customer support, you just need to buy "connects" in order to send proposals. It is not free to use Upwork any more. Go to this link and purchase some, then you'll be able to bid on projects: https://www.upwork.com/ab/plans/membership/index
Nov 8, 2022 05:48:01 PM Edited Nov 8, 2022 06:26:36 PM by Arjay M
Hi,
Can you check my colleague's account please? Her account is suspended, and she replied twice in her email but there was no reply. She can't respond to the request directly as her account is locked, and she couldn't access Upwork community.
Please kindly check: https://support.upwork.com/hc/requests/37651873.
And her email: **Edited for Community Guidelines**. The supporter named **Edited for Community Guidelines**
Nov 8, 2022 07:38:16 PM by Arjay M
Hi Henry,
Nov 9, 2022 03:37:46 AM by Pham B
Hi,
Can you check my friend's account, please? He replied to the email but he doesn't receive any reply. He cannot access the community either. His request is: https://support.upwork.com/hc/requests/37654745
Nov 9, 2022 05:36:07 AM by Annie Jane B
Hi Pham,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your friend's concerns and questions in the ticket as soon as possible. They will receive a corresponding email once our team replies to the ticket and your friend can respond to the same email.
User | Count |
---|---|
472 | |
432 | |
326 | |
250 | |
180 |