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vitalii33v
Community Member

Suspended for "irregular activity" and no reply yet

I got a message saying that there was "irregular activity" and that I should respond to the support ticket. I did that but there's been no response. I'm happy to do all that is required in this situation, but time is money. Is there any way to speed up this process? I'd be very grateful!

 

My email address on the suspended account is the same, but gmail.com

1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Vitalii,

 

Our team responds to the tickets in the order they were received and in some cases, it can take up to 48 hours to receive an update. I followed up with the team handling your case and you can expect an update soon.

 

Kindly close your newly created account as having duplicate accounts is a serious violation of Upwork's Terms of Service. Our team will continue assisting you directly on the ticket.

 

Thank you.

~ Aleksandar
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