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barton-becky
Member

Suspicious Job?

Are clients supposed to ask us to work outside of proposals on UpWork? I ended a contract with a client, after making sure to notify them and explaining my reason, and they said they understood. Then, they continued to message me, trying to convince me to change my mind, and I finally reluctantly agreed to take on the job again. However, there is still no new proposal or contract in place, and now they are constantly rushing me on something that was, according to the first proposal, supposed to be finished by yesterday, I believe. I do NOT want any of this to reflect on me negatively here on UpWork, but I don't know what I should do. It sounds a little like a scam, or maybe someone looking to get free work, but I'm not sure...

15 REPLIES 15
colettelewis
Member

Becky,

 

Your account could be suspended, as circumvention is a violation of Upwork's Terms of Service.

https://www.upwork.com/legal/

 

Another violation is giving links to private contact information in your profile or portfolio (although you can give these links in your proposals).

 

I would contact CS, report the client and get it sorted out.

 

Edited to add: Also never agree to any work without the hourly tracker in place, or without ensuring that the sum agreed has been funded into escrow if it is a fixed-rate job. Check that the client has a good rating and if payment is verified, although the latter is not that important, unless the client appears to have a record of 'no hire'. Unverified payment becomes important at the contract stage. No verified payment - no work. (I have sometimes taken a risk on this.)

 

 

 

 

 

 

 

What constitutes as private contact info? Does this include a link to your outside website/online portfolio? I'm new to UpWork and do not want to be accidentally violating any terms of service. Thanks!


@Maria A wrote:

What constitutes as private contact info? Does this include a link to your outside website/online portfolio? I'm new to UpWork and do not want to be accidentally violating any terms of service. Thanks!


Anything that links to ways clients can contact you outside of the system.  For example: Skype ID, websites (most websites have a contact me page) anything like that.  

 

 

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
vladag
Community Manager
Community Manager

Hi Maria,

 

Katrina is right, freelancers can’t include their email, Skype, or links to sites with a way to contact them outside of Upwork. This includes link to their personal website or link to third-party profile or certification (LinkedIn etc.). You can share these and also online portfolios in your proposals, and in direct communication with clients.

 

I'd suggest uploading examples of your work to your profile's Portfolio, so clients would be able to see them while checking your profile. Also, please remove the links to your online portfolio from your profile's portfolio samples, to avoid getting your account flagged and limited.

~ Vladimir
Upwork
vladag
Community Manager
Community Manager

Hi Becky,

 

I couldn't identify the job you're referring to but you shouldn't have started working without a funded Milestone on the existing or a new contract. Please stop working and ask your client to award you the job, so they would be able to process the payment and you could deliver the work you've done so far. If you client doesn't respond, please take screenshots of your communication and share them with Support.

~ Vladimir
Upwork
barton-becky
Member

Let me clarify now... ABSOLUTELY NO contact OR communication has occured OUTSIDE of Up work... I made mention of "circumvention" ONLY because that SEEMS to be the client's intention..

No contract, no feedback risk, no work, no money.

barton-becky
Member

AND I ALSO stopped working on the contract WITHOUT EVER STARTING WORK on it. I did so because his increasing urgency made me uncomfortable..
barton-becky
Member

I would honestly be perfectly happy with just ending all contact and never speaking to this client again... they do not owe me anything because I ended the contract before beginning work.. and I would just be able to relax if I did not have to speak with them anymore. I could not get through to CS so I came here to make sure that that was okay for me as a freelancer. I did not want to get in trouble for what I felt was probably a common sense thing to do

Hi Becky,

 

Do you have an active contract with this client?

 

If you don't, you can let them know politely that you're not interested in working on their job/jobs, and stop communicating. You can check in with Support by using the link from the private message I just sent you, if you have any specific information you wish to share.

 

Please follow Nichola's advice and remove the links that contain your personal contact information, from your Portfolio samples and other experiences section.

~ Vladimir
Upwork
barton-becky
Member

Thank you!! I knew that was my best bet, but I would much rather be safe than sorry

But you still need to remove your contact details see Katrina's post above.


@Nichola L wrote:

But you still need to remove your contact details see Katrina's post above.


I have found a freelancer here that has found a way for the link not to turn green/blue and be clickable.  I've flagged it twice but it is still there.   

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"

Hi Katrina,

 

Please send me the user's profile link in a private message, so I can check if our team reviewed the case.

 

Thank you.

~ Vladimir
Upwork

I would not classify the client's request as a "scam," because as far as I can tell, they were not trying to trick you.

 

I think one of three things happened:

 

1) The client really wanted you to do work, and flat-out asked you to do it for free, which seems silly, but some contractors acquiesce. They shouldn't.

 

2) The client was trying to get you to work and get paid off-platform, which is a serious violation of Upwork rules. But nothing in the original poster's account mentions outside payment.

 

3) The client is relatively new to Upwork and didn't know what they were doing. The contract could have said: "It sounds like you need this work done right away. Set up the Upwork contract and Ill accept the offer and get started immediately."