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THERE WAS A PROBLEM LOADING UPWORK

bhupinder9dec
Active Member
Bhupinder S Member Since: May 16, 2017
1 of 30

I 'm unable to loggin to time tracker it shows me the given error:-

 

THERE WAS A PROBLEM LOADING UPWORK,

Please check your internet connection and restart the app

 

Please Help me. How to fix this Issue?

 

I have lost 3 day work due to this problem.

bhupinder9dec
Active Member
Bhupinder S Member Since: May 16, 2017
2 of 30

I have the same Issue while going to open Time Tracker. An error message appears:-

 

THERE WAS A PROBLEM LOADING UPWORK
Please check your internet connection and restart the app.
 
Could you please tell me, How I can fix this Issue? I have lost my last two days time because of unable to work.
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
3 of 30

Hi Bhupinder,

 

Which operation system are you using?

~ Valeria
Upwork
bhupinder9dec
Active Member
Bhupinder S Member Since: May 16, 2017
4 of 30

Hi Valeria,

 

I'm using Window 10, could you please tell me what is the Issue?

I have lost three days work log, because of this problem in a tracker.

 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
5 of 30

Bhupinder,

 

Could you please try restarting your computer and trying to load the App again? If the issue persists, could you please click on "Check Connection" link at the bottom of the App:

 

Screenshot_6.png

 

Please, take a screenshot of the report and send it to us in a support ticket.

 

Thank you!

~ Valeria
Upwork
bhupinder9dec
Active Member
Bhupinder S Member Since: May 16, 2017
6 of 30

I have done everything. Each and everything is proper internet connection is good.But Why this app is not working.I have installed this app many times, but no success.Two days ago everything was fine and in working conditions.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
7 of 30

Bhupinder, I understand your frustration and would like to have this issue investigated further. Please, submit a ticket with additional information as I suggested in my previous post so we could escalate it. 

 

Thank you.

~ Valeria
Upwork
ravinderrk
Active Member
ravinder k Member Since: Mar 26, 2017
8 of 30

I have the same Issue while going to open Time Tracker. An error message appears:-

 

THERE WAS A PROBLEM LOADING UPWORK
Please check your internet connection and restart the app.
 
Could you please tell me, How I can fix this Issue? I have lost my last two days time because of unable to work.
 
 
 
thank you 
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
9 of 30

Sorry to hear you are having issues with the App, Ravinder. Could you please check your Internet connection and try uninstalling and re-installing the app. You can find more troubleshooting tips here.

~ Valeria
Upwork
refeoj
Active Member
Joefer T Member Since: Nov 23, 2017
10 of 30

Help! I'm getting the same issue.

OS: Windows 10 Pro

Tracker version: 4.2.153.0

Clicking on "Check Connection" results to the image in the attachment.

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