hi am also new to odesk ... am on my 2nd job though but employer / agency complains just seeing 0 hours from me ... how do i turn this time tracker "on?" pls help ... i already lost more than 10 hours of pay bec of this : (
Here is a good support article on how to use Time tracker:
If you want to add those 10 hours to the work sheet that you have lost, please read this Article:
Please note that adding time manually is often considered as a suspicious activity by both odesk and clients. Also they are not covered by odesk guarantee so avoid using this feature and always discuss with your client about why you have to add these.
If you are facing any technical issue where you still can not start the time tracker, I suggest opening a support ticket for this.
Sorry to hear that you worked for 10 hours without logging into oDesk Team application.
When the client/agency told you they saw 0 hours, they weren't complaining, they were trying to help you out. (Maybe they were complaining too, I don't know.) But they're right.
If you're working an hourly contract, your pay is based on the hours you log using Team application. You're not paid based on what you tell the client you worked via email.
So they have every right to not pay you for those 10 hours at all. This wasn't their mistake.
If they're nice and they like the work you did for them, you can message them and thank them for pointing out your mistake in using the Team App, and you can nicely ask them if they can allow you to submit manual hours for the time you worked but didn't track using the application.
Okay... so I'll share a totally true story of what happened to me yesterday, because it relates directly to what Ana experienced with the time tracker "Team" app.
Maybe this will make Ana feel better, because she's not the only one who did something like this when she was starting out on oDesk.
I hired a few people to do some basic design work, including one young woman who was a complete oDesk newbie. Because... I figure why not be nice and give a newbie a chance.
So she starts working while I'm online (fortunately) and submits some early ideas to me via oDesk message, and I notice there's no time tracked at all for her. So I explain the whole Team application/time tracker concept to her, tell her to download the application (which she had never done).
She thanks me for the tip and continues working, and I notice there is still no time being tracked, so I contact her again and explain the part about actually logging into the Team app, and then choosing the contract, and hitting a button to start tracking time and capturing screen shots.
All a complete surprise to her. But finally she gets logged in and logs ten minutes of time before finishing the project.
Rather than try to send her insructions on logging manual time (which is not a good habit if its for something which obviously should be done on a computer), I just sent her money via bonus to cover the time lost.
Anying, not naming her or anything, but she was gracious and would not mind if I shared the story.
Love the newbies. Glad I'm not one of them. But it hasn't been so long that I can't remember my first hourly contract, and I'm pretty sure when I signed up for oDesk there was an explanation about how to get paid for hourly work.
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More