Re: TOP RATED & JSS SCORE

yossef-mohamed · ‎10-03-2021

hello, i'm already having the top rated badge

and on my contracts canceld by the client so my jss became 89 % and the eligible weeks 16 of 16

i'm asking can i use the Feedback Removal to get it off and fix my jss and ?

note : the client didn't gave me a feedback ( Client's Feedback to You = N/A )

so is the Feedback Removal could help me ?

petra_r · ‎10-03-2021

Yossef M wrote:
i'm asking can i use the Feedback Removal to get it off and fix my jss and ?

Yes, you can, provided you haven't used it in the last 10 contracts and 3 months.

The effect of using the perk won't be seen until the JSS updates next time and you will lose 2 of your eligible weeks, but that's OK because you only need 13.

yossef-mohamed · ‎10-03-2021

alright i just wanted so make sure everything's good

it's canceld contract with N/A feedback and didn't get anymoney from him

also when i contact you on the email to ask for removing it

what type should i ask for ?

1- Specify JSS Only

2- Hide from Profile and JSS

yossef-mohamed · ‎10-03-2021

also when i contact you on the email to ask for removing it

what type should i ask for ?

1- Specify JSS Only

2- Hide from Profile and JSS

it's canceld contract with N/A feedback and didn't get anymoney from him

g_vasilevski · ‎10-03-2021

Hi Yossef,

To learn more about how to request a feedback to be removed, check out this Help Article. Thank you.

~ Goran

petra_r · ‎10-04-2021

Yossef M wrote:
what type should i ask for ?
1- Specify JSS Only
2- Hide from Profile and JSS

Obviously 1. as there is nothing showing on your profile because nothing was paid.

Yossef M wrote:
it's canceld contract with N/A feedback and didn't get anymoney from him

It is the poor private feedback the client left that affected your JSS. Because nothing was paid, the contract doesn't appear on your profile.

yossef-mohamed · ‎10-04-2021

great i have sent request to remove it

last question : this canceltion happened like 2 week ago , it doesn't matter right ?

still what it did to my jss will remove anyway right ?

petra_r · ‎10-04-2021

Yossef M wrote:
last question : this canceltion happened like 2 week ago , it doesn't matter right ?

No, it doesn't matter, as long as it happened in the last calculation period.

Yossef M wrote:
still what it did to my jss will remove anyway right ?

No, your JSS will update next time it is recalculated, in 2 weeks.