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Talent Specialists (AGAIN)

Community Guru
Petra R Member Since: Aug 3, 2011
11 of 48

@Goran V wrote:


I understand your frustration with this and I can confirm that some of the reports we reviewed and escalated were confirmed as errors on the part of our agent. We take the feedback we're receiving through your reports seriously and that's why we investigate each case in detail, to determine if the invite was sent in error and to identify the root cause.


 Sorry, the root cause is quite simply that the "talent specialists" ... aren't "specialists"

No amount of "looking at singular incidents" will achieve anything when the whole program is rotten.

They don't "occasionally miss the mark" - they "occasionally hit it!"

 

Community Guru
Phyllis G Member Since: Sep 8, 2016
12 of 48

Yes and yes.

 

UW isn't even getting a fair sample of the "isolated incidents". I get these misguided invitations on a weekly basis and have never, not once, taken the time to report one and send evidence. And I'm among the more interactive members here--how many thousands more FLs are getting them and not even commenting in the forum?

(Actually, I'm pretty curious about forum participation statistics.)

Community Guru
Ela K Member Since: Feb 9, 2015
13 of 48


@Phyllis G wrote:

Yes and yes.

 

UW isn't even getting a fair sample of the "isolated incidents". I get these misguided invitations on a weekly basis and have never, not once, taken the time to report one and send evidence. And I'm among the more interactive members here--how many thousands more FLs are getting them and not even commenting in the forum?

(Actually, I'm pretty curious about forum participation statistics.)


A year ago, I asked to not get these TS invites anymore because they were so utterly pointless. Valeria handled that request and it worked.  Instead, I have a Talent Agent now which is "same same but different".

Community Guru
Petra R Member Since: Aug 3, 2011
14 of 48

@Phyllis G wrote:

UW isn't even getting a fair sample of the "isolated incidents". I get these misguided invitations on a weekly basis and have never, not once, taken the time to report one and send evidence. And I'm among the more interactive members here--how many thousands more FLs are getting them and not even commenting in the forum?.)


 I have never reported one either, because "irrelevant" isn't worth my time to even post about.

But being invited to a job I am currently DOING is beyond sloppy, that sort of thing could cause a massive rift between a client and a freelancer, and we're talking about a contract that will hit $ 10k shortly and has a $ 1500 active milestone.

As it happens I know the client is recruiting and why and what for and am actually actively involved in the process but this "kind" of beep-up is potentially really really bad.

 

Community Guru
Phyllis G Member Since: Sep 8, 2016
15 of 48

@Petra R wrote:

@Phyllis G wrote:

UW isn't even getting a fair sample of the "isolated incidents". I get these misguided invitations on a weekly basis and have never, not once, taken the time to report one and send evidence. And I'm among the more interactive members here--how many thousands more FLs are getting them and not even commenting in the forum?.)


 I have never reported one either, because "irrelevant" isn't worth my time to even post about.

But being invited to a job I am currently DOING is beyond sloppy, that sort of thing could cause a massive rift between a client and a freelancer, and we're talking about a contract that will hit $ 10k shortly and has a $ 1500 active milestone.

As it happens I know the client is recruiting and why and what for and am actually actively involved in the process but this "kind" of beep-up is potentially really really bad.

 


 We've been telling them for ages that the poorly implemented TS program is not merely an annoyance, it's a real problem, and this incident is an excellent illustration of one way (out of many) it can directly cause a calamity.

Ace Contributor
Felipe H Member Since: Sep 27, 2015
16 of 48

I got a job offer from a TS that actually matched my skills only once and I wasn't hired... And I have been invited maybe 10 times?... 10% skill hit... 0% hired

Community Guru
Mary W Member Since: Nov 10, 2014
17 of 48

Goran - is there a way to  opt out of Talent Specialist invitations?  The ones I get are simply dreadful.

Community Guru
Nina K Member Since: Nov 29, 2017
18 of 48

Hi Mary

I'll share your request to opt out of Talent Specialist invitations which should not be a problem, as well as the general feedback regarding the Talent Specialist invitations.

 

Update :  Generally freelancers can request to be removed from the program here.

~Nina
Community Leader
Kristo H Member Since: May 6, 2017
19 of 48

I have had a few of these specialist invitations too. Honestly, it feels good to have such an attention. If feels kind of personal attention — something that everyone likes perhaps to some extent.

 

But, sadly, I can confirm much of what has been said here already. got one project via them, but it was a mess. Why it was a mess, who knows, but what was really disappointed was, when I tried to reach out and speak to the specialist directly. No response whatsoever. Maybe it even was no human altogether, could be a bot too.

 

But, really, if you invite someone to somewhere, you must say at least hello or something. And if they dont like what they have been invited to, then the specialist must be available also to discuss about. 

 

Whether human or bot, for sure, they did not pay much attention to what they are offering and to who. That's kind of disrespectful behavior.

 

 

 

 

Community Guru
Jess C Member Since: Feb 18, 2015
20 of 48

@Goran V wrote:

Hi Maria, Phyllis and Charles.

I understand your frustration with this and I can confirm that some of the reports we reviewed and escalated were confirmed as errors on the part of our agent. We take the feedback we're receiving through your reports seriously and that's why we investigate each case in detail, to determine if the invite was sent in error and to identify the root cause. Our team takes appropriate action afterwards and we've updated the procedures the team is using and also conducted additional training.

Please note that each case is escalated directly to our Program Managers and your reports are highly appreciated. We'll continue streamlining our processes in order to ensure freelancers received invites that are matching their skill set.


This reply is a textbook example of NOT LISTENING, or at the very least, a fundamental lack of reading comprehension. No, you don't "understand our frustration." If every Moderator in the Community could go ahead and remove that phrase from their vocabulary, along with "thank you for/we appreciate your patience," that would go a long way towards making some real progress with all of the long-standing issues raised by freelancers, over and over and over.

 

Go search the Community for "Talent Specialist" and read every post. They have a common theme: it is beyond obvious that Talent Specialists don't read profiles before recommending freelancers for jobs. They rely on keywords, which are fundamentally flawed.

 

This is a SYSTEMIC problem, not an individual one. When you only look at case-by-case data, you miss the overall pattern.

 

And KUDOES to everyone in this thread for trying to get this very basic overall point across!

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