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alanhorenstein
Community Member

Team App for Mac completely down

I have not been able to track any time for any client for the past 2 days.The support team responded that other Mac users are seeing the same issue. The tracker looks like it is starting, then never takes a screenshot or logs time, then remains "on" (green) when I turn off tracking. Reinstalling, restarting, resetting Gatekeeper preferences all do nothing.

 

Support has been of little help, so I am posting the issue here to make other Mac users aware of the issue. 

 

A chat agent assured me that the technical team is working over the weekend to fix it.

5 REPLIES 5
JoanneP
Moderator
Moderator

Hi Alan,

 

Sorry to hear that you are experiencing trouble with the Upwork Time Tracker App. I checked that you already have an open ticket for this concern. I have followed up with the team that's handling your case and they'll update you directly on the ticket to assist further. Thank you for your patience. 

~ Joanne
Upwork
yitwail
Community Member

For what it's worth, I logged 1:40 auto-tracked and 0:10 manual time on a contract yesterday. I have Mac OS 10.13.6 (High Sierra) and Upwork app version 5.1.0.647

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"No good deed goes unpunished." -- Clare Boothe Luce
petra_r
Community Member

Working as designed on an iMac running macOS Mojave 10.14.4

 

Thanks, Petra!

Thanks, John. Somehow, your Mac must be preventing the team app from auto-updating to the newest version. Any idea how you manage that?

 

I just now re-downloaded and reinstalled the team app and it shows the same version you have - 5.1.0.647. I clicked "later" when it asked me to restart after auto-downloading the newest version.

 

That fixed my issue, temporarily. I tracked a screenshot!

 

Thanks! -Alan

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