I run my own startup.
I have my employees working on the tracker app. But, there is an option to see all the client messages from in the team tracker app.
This is not a GOOD FEATURE, especially when you are an agency.
I cannot have my employees see how much the company earns. It is a loss.
Please remove the message feature from the tracker.
Your agency freelancers will receive messages as long as they are added to the room this messages are sent through. If a freelancer has an active contract with a client he or she will be included in the communication about this project. Additionally, if you are an agency owner, you can change their chat access privileges in the Staff and Permission settings.