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Temporary removal from Top Rated program

Active Member
Alexandr M Member Since: Oct 4, 2015
1 of 8

Hi,

I've got an email with subject "Temporary removal from Top Rated program".

Screen Shot 2019-06-27 at 08.52.03.png

I look at My Stat page and see that I satisfy all conditions to be TR. What's up?

 

Regards,
Alexandr

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 8

Alexandr M wrote:

 

I've got an email with subject "Temporary removal from Top Rated program".

 

I look at My Stat page and see that I satisfy all conditions to be TR. What's up?


Seems to be a bug according to this...

Active Member
Shrinivasan P Member Since: Sep 30, 2015
3 of 8

Hi,

I got the same issue.  Yesterday I got a pop and my Top Rated removed. But my profile satistied 100% for the TR Status. Please kindly do the needful and get back the TR status again.

 

Thanks.

 

Shrinivas. P.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 8

Hi Alexandr, 

 

It looks like the team has reached out to you through Ticket# 25902403 why you have fallen out of the Top Rated Program. Kindly refer to the ticket, and you may follow up on the same ticket thread if you have other questions about your profile, and the Top Rated program.


-Avery
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Active Member
Alexandr M Member Since: Oct 4, 2015
5 of 8

Thank you Avery, I've got reply from the support team. It is odd but my profile become 70% full (I'm sure it was 100% because I was TR). But now I added an item referred.

How long it takes to restore my TR status?

Thank you in advance.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 8

Hi Alexandr, 


It should be within 48-hours once you meet all the requirements. You can come back here if this doesn't happen automatically. 


-Avery
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Active Member
Alexandr M Member Since: Oct 4, 2015
7 of 8
Unfortunately it hasn't been fixed automatically in 48 hours.
Could you kindly review it, Avery?
Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 8

Hi Alexandr,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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