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Testing System Doesn't Have Recoverability/Redo on Server Failure

howdymedia
Ace Contributor
Steve B Member Since: Dec 4, 2015
1 of 2

I just took the PHP test, as apparently the skill test from Elance do not tranfer. Towards the end, I got a question that didn't make any sense (poorly written), so I selected the option to report the question, and in doing so the question time ran out.

 

When I hit the button to proceed, it gave me a server error and I never saw the results of the test nor was I able to continue where I left off.

 

So now, I must wait a month, or however long, to retake the test, unless an UpWork employee can reset the timer. I doubt it though, similar issues existed in the Elance tests, and Support wasn't interested doing anything other than saying "wait it out".

 

Still, the system should dump a test upon a server failure and enusre no restriction is placed on a failed test.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 2

Elance tests can not be imported as they were run by another company (which is incidentally closing down in a few days) than the Upwork tests, which are administered by Expertrating.

 

Raise a ticket, explain what happened, and ask them to reset the test for you.

 

 

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