The Chat bot at the bottom right corner in Help & Support section doesn't show live chat option.

[shantanu192]

Hello, 

Since last few days I am seeing that Upwork has changed the chat bot on Help & Support section, earlier it was named as "Data" and now it is "Agatha". 

When I typed "Live Support" in Data, it used to connect me to a customer representative from Upwork, however, Agatha puts me in a loop of pre-screened articles/docs on the websites instead of connecting me to live support.

Is this issue across all freelancers? 
I have used incognito/new browsers (other than Chrome) but it hasn't helped me yet.

Will really appreciate any suggestions on how to reach Upwork's reps on live chat.

TIA!
Shantanu Jain

[g_vasilevski]

Thank you for your feedback, Shantanu, I will share it with our team.

One of our team members will reach out to you via ticket as well and will assist you further as soon as possible.

[drwebdeveloper]

facing the same, I think there's some new update.