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Re: The Rules Set for Indian Verification needs to be revised

Active Member
Krishan K Member Since: Jun 11, 2015
1 of 26

It seems that Upwork team is making things difficult for Freelancers.


I submitted "aadhaar Card" ( which is National ID card, having more importance than Passport), it was not accepted.


I resubmitted different document, PAN( permanent Account Number) issued by Income Tax Department, it was also rejected.


I got this message from Upwork team today,


"We need another document to complete your identity verification. Acceptable ID Types are: Passport, National ID Card, Driver’s License and NBI Clearance (Philippines only). Remember, we do not accept voter IDs, tax IDs, student IDs, employee IDs, or library cards."


Passport = India is a developing country having more middle class people, eveyone does not apply for a passport here, unleass they are planning to go out of country.


National ID= I submitted you "Aadhaar Card" + "PAN Card", both are national ID cards, given to each citizen of India. But, you people rejected it.


Driver's License = Although I am having Driving license, but Indian females seldom apply for it. What will be done in such a case?


This is not acceptable at all. Upwork team is insulting the authentication and legitimacy of the documents issued by our Government.


I need an answer to this before submitting any other document for verification.

Community Guru
Lyam B Member Since: Nov 3, 2014
2 of 26

Krishan, I can't speak on behalf of Upwork, but don't be offended by this.


Let me give you an example of a similar practise:


I often fly with an airline called Ryanair. Most people in Europe will know who Ryanair is because of their ridiculously low fares.


I have a French ID card which is a valid form of identification to travel anywhere in Europe. Most airlines allow this documentation to board a flight, however; Ryanair don't accept this form of identification. They don't accept it because they only accept passports to speed up the process and keep it simple. Also, they express their staff are only trained in handling and identifying passports.


I know I haven't offered a solution, but I'm just trying to offer another scenario where these things happen.

Active Member
Krishan K Member Since: Jun 11, 2015
3 of 26

Hello Lyam


I totally understand your viewpoint. Bit, in the example stated by you, the Airline clearly states that it will accept only passports as valid document.


But, at Upwork, they are asking for National ID cards. I submitted "Aadhar Card" and "Income Tax No. Card". Both are national ID's. In such a case, Upwork should clearly state that it will accept only driving licence or Passport as valid form of document.


And, what should be done in cases when people dont have both?

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
4 of 26

Hi Krishan,


I understand your frustration.  Aadhaar and PAN cards are acceptable forms of ID. I will look into this issue for you.




View solution in original post

Community Guru
Nikhil D Member Since: May 28, 2015
5 of 26

LOL Lena Smiley Very Happy


Unknowingly, you too lampooned our Goverment's much hyped and advertised drive - The 'Aadhar' card / UID - Unique Identification Number (Technical name).


Aadhar means 'Support' in our language. This government initiative was planned to provide Indian citizens with a Unique number that will accomodate all their other meaningful/ important things. For instance, the Passport, PAN (for filing income tax), Bank account numbers and so on... But soon, it became apparent to the public that this drive was another sham for misusing tax payer's money and was widely corrupt. Since then, even the Supreme court of India has raised questions over the so called "Uniqueness" of this number.


Today, in your reply you mentioned 'Aandhar' instead of 'Aadhar' card.


'Aandhar' means darkness in our local language, which is also a euphemistic  term for corruption.


So you are bang on target with this one. Atta girl!

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
6 of 26



Oh my mistake lol, that was not intentional. I will edit my post, but thanks for the information!



Community Guru
Nikhil D Member Since: May 28, 2015
7 of 26

No need to apologize, Lena....


It was all said in jest, just to lighten up the mood for Krishnan.



Active Member
Krishan K Member Since: Jun 11, 2015
8 of 26

Hello Nikhil


Thanks for putting your views on this topic.


Upwork asks for two types of documents for verification.


1) A scanned image of your passport or government-issued ID card
2) A scanned image of a recent utility bill or bank statement


For the first one, I have submitted two documents, "aadhaar card" and "PAN card".


Aadhaar Card = Name + Image + Address + Year of Birth + Unique Identification Number

PAN Card = Name + Image + Full Date of Birth + Signature + Unique Identification Number


For the second one, I have submitted "recent telephone Bill" bearing my name and address.


So, logically, they have got everything for verification. But, the problem is that they are looking a single document bearing all the details at one place.


In such a case, we are left only with the option for Driving license and Passport because I have not applied for passport yet.


I request Upwork to please get it written clearly over verification page that "Upwork does not accept "Aadhar Card" and "PAN Card" as valid forms of documents.

Active Member
Krishan K Member Since: Jun 11, 2015
9 of 26

Hello Lena


Thanks for understanding my viewpoint.


I got this message today:


"Upon checking your Aadhar card does not contain your date of birth, only the year. Also with the PAN card, does not contain your address.


According to Upwork policy Krishan, the documents that you need to submit for ID verification are a scanned image of your current-valid ID that includes your picture, signature, name, date of birth and address."


I submitted two different documents, both National IDs, one containing all the information except DOB and the other Containing all the information except address.


But, together both the IDs serve the required purpose. Also, for address verification, Upwork is asking to submit "recent utility bill". So, in short, I have submitted 3 documents but then also they are not considered valid.



Community Guru
Ramesh K Member Since: Oct 25, 2015
10 of 26

I have submitted my passport. But still getting the same reply. I dont know what is the problem is. Raised a CS support ticket and yet to get the reply.