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The Upwork support is harassing me.

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
1 of 17

I had an interview a month ago, an hourly contract. The client wanted the best security, automated tests, advanced technologies. We've been decising over the proper software to use for it for 2 days. Once we had that and we could do estimates, which were around 8 hours, the client starts bargaining saying they want it to be done in 3 hours... First red flag. Next thay say they want it to be a fixed price... ar $165 which is my hourly rate x3.
Being annoyed of spending this much time on them, I politely declined the offer, and blocked them from writting me back, and withdrew my applications to that job. (we had no contract nor offer sent)

A month later, I'm getting a phone call from a US number, that my phone indentified as Upwork Support. I was confused why would be the reason, if this is some kind of scam. I wrote to the chat support. While I was doing that I was getting another call. I answered. The agent verified my name and asked if I have knew a specific client, because for some reason they are blocked and cannot write me. Well, duh, that's why I would be using a blocking feature in the first place. 

As for the chat agent, even if I said that I've resolved the issues, she was sending me emails about to schedule a call to about the call I receved. Twice. I replied, that I resolved the issues, and said shared my thoughts about maybe they should not be calling people out of the blue about these kinds of issues. Her reply was "if there are pending work to be submitted it is best to complete them first and send it to the client before blocking them in Messages.". Excuse me. what?

EDIT: Used actual support quote.

alexandernovikov
Community Guru
Alexander N Member Since: Dec 28, 2008
2 of 17

I think this is just a generational problem here. Millenials see a phone call as an extraordinary method of communication - they use it only for what boomers would use registered mail letter written by a lawyer.

 

For us X-ers, phone call is just a phone call. Relax, it's OK.

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
3 of 17

Alexander N wrote:

I think this is just a generational problem here. Millenials see a phone call as an extraordinary method of communication - they use it only for what boomers would use registered mail letter written by a lawyer.

 

For us X-ers, phone call is just a phone call. Relax, it's OK.


While true, I hate phone calls, I don't want to get phoned by the support each time I block a person. And get emails with wrong suggestions after I two confirmations that I don't need any help.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 17

Alexander N wrote:

For us X-ers, phone call is just a phone call. 


Not for Upwork Support. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 17

Viacheslav K wrote:

... shared my thoughts about maybe they should not be calling people out of the blue about these kinds of issues. Her reply was that maybe I should not block clients I have unfinished work with. Excuse me. what?


You never (even previously) had a contract with that client, correct? 

 

If that rep really said that under the circumstances, that's unacceptable. Is the client super big or important (high spend)? 

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
6 of 17

Petra R wrote:

Viacheslav K wrote:

... shared my thoughts about maybe they should not be calling people out of the blue about these kinds of issues. Her reply was that maybe I should not block clients I have unfinished work with. Excuse me. what?


You never (even previously) had a contract with that client, correct? 

 

If that rep really said that under the circumstances, that's unacceptable. Is the client super big or important (high spend)? 


Correct, that was the first interview we had.
They've spend $300 and have a 16% hire rate.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 17

Viacheslav K wrote:


Correct, that was the first interview we had.
They've spend $300 and have a 16% hire rate.


Then I'm nothing short of stunned that Upwork used phone support (Premium and expensive) to call you considering you declined the client and made it clear you're not interested. There was no issue to resolve. You weren't interested and that's that. There was no reason for a phone call. 

 

And this:  "that maybe I should not block clients I have unfinished work with." is completely inappropriate. 

 

 

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
8 of 17


Then I'm nothing short of stunned that Upwork used phone support (Premium and expensive) to call you considering you declined the client and made it clear you're not interested. There was no issue to resolve. You weren't interested and that's that. There was no reason for a phone call. 

 

And this:  "that maybe I should not block clients I have unfinished work with." is completely inappropriate. 


Agreed, I don't see any use of that.

Maybe I'm exaggerating a bit, the direct quote was "if there are pending work to be submitted it is best to complete them first and send it to the client before blocking them in Messages."

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 17

Viacheslav K wrote:

Maybe I'm exaggerating a bit, the direct quote was "if there are pending work to be submitted it is best to complete them first and send it to the client before blocking them in Messages."


OK, please don't do that. Support agents get enough flak for what they do say, it is entirely unfair to be dishonest in a public post on the web about what was said, just to make a story more dramatic. 

What was really said is still inappropriate considering there was no "pending work", what you said they said would have been rude enough for disciplinary action...

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
10 of 17


OK, please don't do that. Support agents get enough flak for what they do say, it is entirely unfair to be dishonest in a public post on the web about what  was said. 

What was really said is still inappropriate considering there was no "pending work", what you said they said would have been rude enough for disciplinary action...


Yeah, sorry. That's just how it sounded to me under that context.

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