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The beneficiary name is mismatched. Need help from Upwork support.

chloeliu
Ace Contributor
Chloe L Member Since: Jun 10, 2019
1 of 4

Hi, I got an issue on my account: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.", need help from Upwork support. Thank you!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Chloe,

 

In order to be able to add a payment method, the method will need to be issued on your account or to have your name listed as a beneficiary name. To learn more about our accepted payment methods and how to add one, check out this Help Article. Thank you.

~ Goran
Upwork
chloeliu
Ace Contributor
Chloe L Member Since: Jun 10, 2019
3 of 4

I have read the article, it said "If you use an unrecognized name variation or nickname, we’ll require that you verify your identity.", I have submitted my national ID card a few months ago, would you be able to help me verify my idenitity? 

 
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Chloe,

 

Our team reached out to you via ticket to assist you further with your payment method, thank you.

~ Goran
Upwork
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