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Community Member

The beneficiary name is mismatched

Hi There,


 I created the account using my lovely 8yrs old daughter's name. But now when I gave me bank details, it complains "The beneficiary name is mismatched". How should I fix this?



Community Member

By changing the name to the name of the adult who will be using the account, as required by TOS. Bank account information must match the actual user name and the account name, and the user must be at least 18.

Retired Team Member
Retired Team Member

Hi Gurdaat,

Please follow Tiffany advice and update your name on Upwork.
Presenting misleading information is a violation on our TOS as well, if you still have any questions fell free to post them here. Keep in mind that we can`t discuss private details publicly.

~ Goran

i had my nickname as my user name like nic instead of nicolas 

and then i have a bank account mismatch. I already change my username to my full name. 

But still when i add my banck account i can see upwork still refers me as "nic" instead of "nicolas". 


I have a "Verification failed" message when i add my bank account

Community Manager
Community Manager

Hi Nicolas Javier, 


I can see that you already have an open ticket for this issue, and I will follow this up with the team so that they can get back to you and assist you further.

~ Avery
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