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selenadali
Community Member

The beneficiary name is mismatched.

Hello, how can I change my name on upwork? 
I am trying to add a payment method and I had an error "The beneficiary name is mismatched.". In my bank account the name is like Surname + Name and on my upwork profile I don't have my complete second name. 
Thanks.

5 REPLIES 5
BojanS
Community Manager
Community Manager

Hi Y Selen,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
aruna207
Community Member

Hi, i am alos getting the below error message:

The beneficiary name is mismatched

 

Please help on this..

AveryO
Community Manager
Community Manager

Hi Aruna, 


It doesn't look like there's a name mismatch on your payment method. However, I can see that it is currently going through the three-day security period. Once the security period is over, you should be able to start using this payment method to withdraw your Upwork earnings.


~ Avery
Upwork

Hello, I getting an error regarding beneficiary name mismatch. How can I resolve this issue. I am new on upwork. Hope you guys help me out.

BojanS
Community Manager
Community Manager

Thanks for reaching out to us, Surojit.

 

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

~ Bojan
Upwork
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