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The client asked for a refund and he uses my pictures on his site

Active Member
Dragan P Member Since: Oct 29, 2018
1 of 15

This is my problem:

The job took a long time, so Upwork sent an automatic message after three months that the job was closing. The client accidentally asked for a refund, at least he told me so. I approved it. We continued to work and soon finished the whole job. This is the date of the last message: Friday, September 13, 2019. It's been almost 2 months and the client has not paid.
On his site he posted pictures of the houses we were doing. I can give you a link to see.

So he uses pictures I did that he didn't pay for.

Where can I report a client?

Thanks

Community Guru
Jamie F Member Since: Mar 7, 2010
2 of 15

Dragan P wrote:

I approved it.


Why? 

Active Member
Dragan P Member Since: Oct 29, 2018
3 of 15

I do not know why. I did more jobs with that client so I trusted him.

Community Guru
Jamie F Member Since: Mar 7, 2010
4 of 15

Have you tried speaking with the client about it? 

Active Member
Dragan P Member Since: Oct 29, 2018
5 of 15

After the refund, I asked him what they were proposing now?
He said there was only one correction and that we were finishing the job.
I did the correction and after his "Perfect" we no longer corresponded.

After a couple of days, I received an offer from his colleague to do similar job for a small amount of money.

I realized they were kidding me and they would never want to pay.

But today I found evidence that he uses images on his site. I sent those pictures through job at Upwork.

Thanks

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 15

Dragan, there is nothing Upwork can do.

You approved the refund. That's the end of that.

 

You can tell the client that they either need to pay you or take the pictures off of his site.

 

Active Member
Dragan P Member Since: Oct 29, 2018
7 of 15

OK.If he won't remove the pictures from the site? Then what can I do?

Thanks

Community Guru
Jamie F Member Since: Mar 7, 2010
8 of 15

Dragan P wrote:

OK.If he won't remove the pictures from the site? Then what can I do?

 


I am not a legal expert, so somebody more knowledgable than myself will likely have more of an insight (and maybe correct me altogether), but... that you agreed to give him the refund likely means there's nothing you can do.

I think the best thing for you to do will be to put it down to experience. 

Even if there was something you could do it would probably not be worth the time, effort, and potential expense. 

Community Guru
Petra R Member Since: Aug 3, 2011
9 of 15

Dragan P wrote:

OK.If he won't remove the pictures from the site? Then what can I do?

Thanks


You can issue a DMCA take-down-notice to the hosting company.

 

Jamie, he didn't refund (as such) - he was never paid, so the rights belong to him.

Active Member
Dragan P Member Since: Oct 29, 2018
10 of 15

Thank you

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