Sep 30, 2020 02:07:41 AM Edited Sep 30, 2020 02:14:54 AM by Enes S
I got a job on Sunday and logged in 2:40hours via a trackerUpwork. It was a small job that I completed successfully. The client was delighted with my work and my approach to work. He said he would contact me for other projects in the future. He immediately closed the contract and left great feedback, just like me to him.
Two days later (last night) a client calls and asks me to refund his money because he used the wrong payment card. He says he will pay me the same amount of money as a bonus.
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I used the credit card that I was not allowed to use as the credit card was for travel expenses. I try to fix this and upwork confirmed that if i give a bonus first, you will have no impact on your JSS
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Also the client told Upwork support to contact me and they did. This is the email I received
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Sep 30, 2020 02:22:40 AM by Petra R
Essentially, as the bonus will replace the refunded money, there will be no impact on your JSS. The only time there is a negative effect on your JSS is if the contract closes with nothing paid.
As long as you get the bonus on that same contract, all is good. Just let the client issue the bonus and issue the refund. It will have NO negative effect at all