๐Ÿˆ
ยป Forums ยป Freelancers ยป The client disappeared
Page options
a00f3c62
Community Member

The client disappeared

Hey! The client urgently needed to remove the background from the photo so that it looked like an ID.
He sent me an offer for a fixed payment.
I completed the work, attached the file in the required format and clicked "Confirm".
There is no response from the client, no confirmation, the contract is still active. I do not know what to do.
What to do in such a situation?

ACCEPTED SOLUTION


Elena D wrote:

I accepted the offer, made the required work and submitted the milestone


If you had a contract, with a milestone, and you submitted your work for payment then the client has 14 days to review. If they do nothing then you will automatically be paid after 14 days.

Be patient - don't hassle the client. Provided you have done everything right (and the client doesn't contest the payment) you will get paid, and hassling the client might only irritate them.

If it turns out that they are avoiding making the payment then that's another matter but, for now, be patient. 

View solution in original post

13 REPLIES 13
richardrader
Community Member

They have 14 days to either approve or reject. Once 14 days are passed, you get the money released to you.

It turns out that the money that he indicated in the offer is frozen until he confirms or rejects the milestone?


Elena D wrote:

It turns out that the money that he indicated in the offer is frozen until he confirms or rejects the milestone?


Did you accept the offer? If not, accept it and then go to the contract page and click "submit work".

I accepted the offer, made the required work and submitted the milestone


Elena D wrote:

I accepted the offer, made the required work and submitted the milestone


If you had a contract, with a milestone, and you submitted your work for payment then the client has 14 days to review. If they do nothing then you will automatically be paid after 14 days.

Be patient - don't hassle the client. Provided you have done everything right (and the client doesn't contest the payment) you will get paid, and hassling the client might only irritate them.

If it turns out that they are avoiding making the payment then that's another matter but, for now, be patient. 

Got it! Thanks!

roberty1y
Community Member

The client urgently needed to remove the background from the photo so that it looked like an ID.

 

Is that not forgery?

 

I'm not sure I would want to work for someone who urgently needs a fake I.D.


Christine A wrote:
I'm not sure I would want to work for someone who urgently needs a fake I.D.

Exactly

5f86d148
Community Member

if I was working on houlry based contract what can I do?

And unfortuantely I did not track the time (because I am newbee I did not know), but I finished the task and I sent message to him to check my works.

after then he disappeared and no response.

re: "if I was working on hourly based contract what can I do?"

 

I don't need to "do" anything.

I get paid for all of the time that I worked.

It doesn't matter if the client disappears.

 

If I worked for 10 hours, then I get paid for 10 hours of work.

 

I get paid the same amount of money whether or not the client disappears.

 

If the contract is still open and it allows you to log manual time, then log your time manually. You will get paid for your work. The client does not need to approve your work.

 

When I have an hourly contract I always log my time. I never ask the client to approve my work. I get paid for my time automatically.

 

re: "And unfortuantely I did not track the time (because I am newbee I did not know), but I finished the task and I sent message to him to check my works."

 

There IS NOTHING WRONG WITH BEING A NEWBIE.

That's okay.

 

Sometimes we jump into a new thing and we make mistakes.

That's okay!

 

Sometimes we start a new thing and we read the instructions. That is ONE WAY of learning.

Sometimes we don't read the instructions but we just jump in and try out the tool. That is ANOTHER WAY of learning. And that is okay, as long as we are willing to take our lumps. As long as we are willing to get bruised a little.

 

The instructions say: Track your time.

You didn't read the instructions.
That's okay!

It means that you made a little mistake. You didn't track your time. You didn't get paid. Don't worry about this. The IMPORTANT THING here is that you learned your lesson. You won't make that same mistake next time.

 

That is what we mean when we say "you are willing to take your lumps."

 

re: "then he disappeared and no response."


A client is not required to respond.

 

This is over now.

 

Next time, you will log your time properly and you will get paid. That's how ths works.

petra_r
Community Member


Kou Z wrote:

if I was working on houlry based contract what can I do?

And unfortuantely I did not track the time (because I am newbee I did not know), but I finished the task and I sent message to him to check my works.


When was that?

If manual time is enabled and the contract is still open, simply log the time manually.

 

5f86d148
Community Member

Thanks

Latest Articles
Top Upvoted Members