I'm sorry to hear about the bad experience you've had. I would recommend to communicate directly with your client regarding your milestone and I hope that you will reach a positive outcome for both parties.
When you're working on fixed price contracts, you will need to submit your work on the milestone created for you. After 14 days the funds will be transferred to your account if no actions are taken on the milestone. Keep in mind that if you resubmit the work again you will reset the 14 days period. To learn more details about fixed price protection, check out this Help Article. Thank you.
When you submit your request for payment clients will have 14 days to review your work and either approve it or request for changes.
Clients also have the option to edit the amount they will release from Escrow to you. However, you also have an option to open a dispute or if you receive an escrow refund to reject it. Thank you.
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