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The client is requesting an - Escrow refund request

Active Member
Attila V Member Since: Nov 18, 2019
1 of 3

I was doing  **Edited for Community Guidelines** and in the end, the client is requesting a refund.

 

He offered a paid trial  **Edited for Community Guidelines**

 

Should I file a dispute with him?

 **Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 3

Hi Attila,

 

I`m sorry to hear about the bad experience you had with your client.
I can't advise you what steps/actions to take but I would like to clarify the refund request. You have 7 days to respond to the request, If you don't respond in 7 days the funds will be released to your client. If you approve the request the funds will be also released back to your client. If you reject it, a dispute will be opened for you and your client. To learn more about disputes, you can check out this Thread. Thank you.


Untitled
Active Member
Attila V Member Since: Nov 18, 2019
3 of 3

Hi Goran,

 

Thank you for your reply.

 

Also, want to ask, if I open a dispute, how can that affect my profile, rating...etc?

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