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The client reject the work in the final stage and ask for pay less

Active Member
Ann W Member Since: May 2, 2018
1 of 5

The price of the work is $100 in the begining.
We have discussed and agree increase as $200.

And the milestone is $100 after the first draft.

They didn't paid any in the milestone.

And rejected the work (just before the final stage,after 2-3 more changes) and ask for pay less$100.

Upwork, is it possible to help to ask for what i should get?

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 5

How much is funded in Escrow? That is the only part that can be disputed.


Goran V Moderator Member Since: Mar 24, 2017
3 of 5

Hi Ann,

Did the milestone was funded for the full agreed budget of $200 or just $100? Our Fixed-Price Protection for Freelancers does not cover promised funds and unfunded milestones.
If you have Submitted your work on your milestone, after 14 days the funds will be transferred to your account if no actions are taken on the milestone. Keep in mind that if you resubmit the work again you will reset the 14 days period. 

If you have any additional questions feel free to post them here, thank you!

~ Goran
Community Guru
Preston H Member Since: Nov 24, 2014
4 of 5

re: "Upwork, is it possible to help to ask for what i should get?"


Ann: The short answer to your question is: No.


If you are asking if Upwork will help negotiate with the clients to get you the money you want...


That is not their role.


Upwork's intended role is to put you in contact with the client and let you two work things out in a professional manner. To that end, you need to be the one who learns exactly how Upwork functions, and you need to use the tools available to work with the client.


You, as the freelancer, also need to use wisdom and experience to learn to recognize clients that are not good to work with using fixed-price contracts, or at all.


If you get into a situation where there is a disagreement and Upwork gets involved with how much the client pays you... Such as if you have an official dispute or if Upwork schedules arbitration at your behest... Then it means things have gone drastically wrong. It also means that you and/or the client are applying bandaifs to a broken working relation ship -- availing yourself of emergency options that Upwork never actually wants its users to use.

Community Guru
Tonya P Member Since: Nov 26, 2015
5 of 5

Your question is difficult to answer without knowing where you are in the process. If there are funds in escrow that have not been released to you and the client is seeking a refund or delaying the release by asking for modifications of the work, you can dispute the matter. That will begin a process of negotiation.