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The effect of changing review on JSS

mostafa1br
Active Member
Mostafa A Member Since: May 17, 2017
1 of 3

Hello everybody, 
I have dealt with client and made a video with quality and communication she loved, she told me that she really loved the work and I did a great job but she gave me by mistake 3.90 stars, and she doesn't know how to change it she is new to the website so can anybody tell me (after I enable the change) how can she change the review from her side?
and when she change it to 5 stars, that will increase my JSS, right?
Thanks!

tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
2 of 3

If her private "on a scale of 1 to 10" feedback was positive, then your JSS should probably be okay. I'm not sure if she can change her stars, but you can click a link under the written feedback that allows her to change it. 

 

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kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
3 of 3

Mustafa,

 

Once you enable your client to change their feedback, they can navigate to the contract page and they'll see a link to edit the star rating and the feedback comment for that contract.

 

Since JSS is based on a lot of factors, there is no guarantee that you'll see an increase in your score after the client edits their feedback.

~ Valeria
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