I have dealt with client and made a video with quality and communication she loved, she told me that she really loved the work and I did a great job but she gave me by mistake 3.90 stars, and she doesn't know how to change it she is new to the website so can anybody tell me (after I enable the change) how can she change the review from her side?
and when she change it to 5 stars, that will increase my JSS, right?
If her private "on a scale of 1 to 10" feedback was positive, then your JSS should probably be okay. I'm not sure if she can change her stars, but you can click a link under the written feedback that allows her to change it.
Once you enable your client to change their feedback, they can navigate to the contract page and they'll see a link to edit the star rating and the feedback comment for that contract.
Since JSS is based on a lot of factors, there is no guarantee that you'll see an increase in your score after the client edits their feedback.
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