I received an offer from my direct client for a fixed-price project related to Google, so I need to share my email with him. However, I only share my email when accepting the offer. Yet, Upwork's system deleted my message and showed a warning that I broke their rules. I am nervous because I haven't violated any rules.
Here is the message I saw:
"The message has been removed because it contained an email address or messenger link. Sharing contact information before a contract has started is a violation of Upwork's Terms of Service and can result in account suspension. Please update your message and send it again."
I believed I could share my email since a contract had already begun. I am genuinely concerned that my account might be suspended. I have tried my best to follow Upwork's rules, and I do not understand why this happened.
Moderator
Hi Shakawat,
Thank you for reaching out to us. Could you please share the Contract ID of the contract you are referring to so that we can look into this further and assist you accoridlgny?
You can find the Contract ID by clicking on the name of the contract, navigating to the Details tab and clicking "Show More."
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