Jan 16, 2020 03:57:50 AM by Melia G
Hi Upwork Team,
I have a delayed transfer to my account as usually it only take a day to proceess my payment transfer from Upwork account to local bank account. But it's already 2 days and the money is not yet transferred. I understand it takes up to 4 business days for normal duration if previously there's not problem occure to receive the money in a day, why all of sudden it happened no?
I do not get it. As freelancer or worker, this is really bad for our cashflow. I have tried to contact my Bank provider and they said, there's no pending transfer or there's no any transfer has been released to my account the past 2 days. Kindly need your kind assistance on this matter.
Thank you,
Melia Gea
Jan 16, 2020 04:10:41 AM by Goran V
Hi Melia,
Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know here, and our team will initiate a trace on your transaction. Thank you!
Jan 19, 2020 07:03:40 PM by Melia G
Jan 19, 2020 07:53:34 PM by Marveen H
Jan 19, 2020 07:59:01 PM by Melia G
Jan 19, 2020 09:12:38 PM by Avery O
Hi Marveen, and Melia,
Marveen, could you please confirm if you are referring to the transaction with Reference ID 279953354 so that I can look into this for you?
Melia, i'll check into your withdrawal from last week, and I'll come back here once I have more information.
Jan 19, 2020 09:26:52 PM by Marveen H
Jan 19, 2020 11:28:31 PM by Avery O
Hi Marveen,
Thanks for confirming this. I can confirm that the transaction is successful on our end. Please note that Direct to Local Bank transactions is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and our team will assist you further.
In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees
Jan 20, 2020 12:40:12 AM by Marveen H
Jan 20, 2020 09:17:32 PM by Avery O
Hi Melia,
I have followed up on your ticket with the team. Once they have more information about your concern, they will reach out to you through the same ticket thread to assist you further.
Jun 25, 2020 01:27:46 AM by Sophie G
Jun 25, 2020 01:35:20 AM by Goran V
Hi Sophie,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
Jan 20, 2020 11:32:27 PM by Liberty J
Mar 31, 2021 05:29:38 AM by Dania Vanessa M
Hello! It;s been two weeks, but I haven't received my payment yet. My clients has already paid weeks ago. What about this?
Mar 31, 2021 05:35:15 AM by AleksandarD A
Hi Dania Vanessa,
We'll have one of our agents reach out to you directly via a support ticket to initiate a trace for the transaction in question.
Thank you.
Jan 20, 2020 11:34:07 PM by Goran V
Hi Liberty,
I understand your frustration with this and I`m sorry about the inconvenience this had caused you.
I checked your ticket and I can see that our team has already initiated a trace on your transaction. I`ve also escalated your ticket to our team that is handling your case. One of our team members will update your ticket with more details as soon as possible. Thank you.
Jan 20, 2020 11:53:00 PM by Melia G
Jan 21, 2020 03:07:03 PM by Liberty J
Jan 21, 2020 03:11:15 PM by Liberty J
Jan 21, 2020 05:42:32 PM by Avery O
Hi Liberty,
I apologize for the delay. I have followed up with the team handling your case so that they can get back to you and assist you further with your account concern. As a gentle reminder, please refrain from filing new tickets for the same concern so that the team can assist you more efficiently. Feel free to follow up on Ticket #27542230 if you have more information or need further assistance.
Jan 21, 2020 06:27:27 PM by Melia G
Jan 21, 2020 08:21:53 PM by Avery O
Hi Melia,
I have followed up with the team so that they can get back to you with an update about your transaction.
Jan 23, 2020 07:57:06 AM by Melia G
Jan 23, 2020 09:12:07 AM by Bojan S
I apologize for the delay in receiving an update, Melia.
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Jan 23, 2020 09:28:02 AM by Liberty J
Jan 23, 2020 11:26:31 AM by Daniel L
Hello, the same problem, only my payment is not transferred already from December 29! Tech support first responded now just ignores my messages.
Jan 23, 2020 11:30:14 AM by Liberty J
Jan 23, 2020 12:57:19 PM by Bojan S
Hi Daniel and Liberty,
Our apologies for the delayed responses, we have escalated your issues to our team. They will reach out to you with more information as soon as possible.
Thanks so much for your patience.
Jan 23, 2020 08:15:42 PM by Melia G
Jan 23, 2020 10:48:07 PM by Avery O
Hi Melia,
I'll make sure to check the withdrawal you made yesterday.
In the meantime, I'll follow up on your ticket so that the team can continue updating you.
Jan 23, 2020 10:48:20 PM by Liberty J
Jan 24, 2020 01:50:51 AM by Melia G
Jan 24, 2020 01:56:09 AM by Melia G
Jan 24, 2020 01:59:50 AM by Goran V
Hi Melia,
Just to confirm, do you need help with your withdrawal from December 13 referring to the screenshot you`ve attached?
I checked your account and I can see that you have a ticket with our team, but it's for another withdrawal. Thank you.
Jan 24, 2020 02:05:32 AM by Melia G
Jan 24, 2020 02:13:00 AM by Goran V
Thank you for the clarification, Melia,
I understand your frustration with this and I`m sorry about the inconvenience this had caused you. I checked your ticket and I can see that our team is assisting you with tracing your transaction.
If you have any additional questions feel free to post them on your ticket, and our team will assist you further as soon as possible. Thank you.
Jan 24, 2020 03:04:52 AM by Melia G
Hi Goran,
Yes I am frustrated and I don't think you understand my pain unless you've faced the same issue. Adding to my frustation, I found many others who were complaning and facing the same issues before me and never get any solutions and update from your end make me furious. The other thing, I have 2 transactions which are pending which the 2nd was just a test.
Thank you,
Melia Gea
Jan 24, 2020 05:10:50 AM by Liberty J
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