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They didn't change the fee

essa_alroc
Ace Contributor
Stephanie L Member Since: Dec 2, 2016
1 of 3

So I reached $10,000 in lifetime earnings with a client like 2 months ago, but the fee was never dropped to 5%. Who do I contact to get the fee dropped? An email address or response from an admin would be much appreciated. 

csjarmitage
Community Guru
Christy A Member Since: Dec 30, 2015
2 of 3

Are you able to submit a ticket to customer service via the home page?  Some users also have chat support available.

 

I don't think I received any notice when I hit the 5% threshold but it was definitely there, so something must be amiss.

 

help desk.JPG

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
3 of 3

Hi Essa,

 

Note that Enterprise clients are an exception from the sliding fee system and on payments with Enterprise clients, freelancers are always charged 10%. It looks like the client you are referring to is an Enterprise client and you can see this icon next to their company name and on their job postings:

 

Screenshot_9.png

~ Valeria
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