🐈
» Forums » Freelancers » This client's account is on a temporary hold....
Page options
Ana's avatar
Ana R Community Member

This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer

Hi,I need a help.
when I am going to accept the offer,there is showing an error that " This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer."
What is this mean ?

ACCEPTED SOLUTION
Ahmad's avatar
Ahmad R Community Member

Hi , I hope you doing well

I get my first client 🙂

but when the client sends me an offer I can not apply

and this message appear: "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer"

View solution in original post

35 REPLIES 35
Petra's avatar
Petra R Community Member


Ana R wrote:


What is this mean ?


It means the client's account is suspended at the moment and you can not accept their offer or do any work for them until (if) it is resolved.

 

Mark's avatar
Mark F Community Member

It is most likely a temporary thing Ana, there is just some problem with their account.  I generally guess it is a problem with their payment method.

 

I would message the client and say something innocent like "It looks like UpWork is not letting me accept the offer at this time.  They said it has to do with how your account is setup."

Vrajesh's avatar
Vrajesh T Community Member

how to solved this problems ?

Martina's avatar
Martina P Community Member


Vrajesh T wrote:

how to solved this problems ?


The client needs to do something about his payment method. Until then, do nothing. 

Ahmad's avatar
Ahmad R Community Member

Hi , I hope you doing well

I get my first client 🙂

but when the client sends me an offer I can not apply

and this message appear: "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer"

Arjay's avatar
Arjay M Retired Team Member

Hi Ahmad,

 

We truly appreciate you reaching out to us here on behalf of your client. However, we are unable to discuss details of another user's account with you for privacy reasons. We hope you understand. Please check this help article for more information about the most common reasons for account holds. 

 

I have checked your account and it looks like you still need to complete your ID verification. You can start the process by clicking "Get Started" once you're logged in. 

 

~ Arjay
Upwork
Ahmad's avatar
Ahmad R Community Member

Hi Mr.Arjay 

Yes, I told the client that he need to contact the site's support, and after that, the problem had been solved 🙂

Thank you I really appreciate your help.

Muhammad's avatar
Muhammad H Community Member

I cannot accept a job offer from a client. It says client account on temporary hold. Perhaps because the client sent his contact number on messages because he didnt know. However I told him to keep communication on upwork. Please respond urgently

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Haris,

 

I'm afraid that we can't discuss the details of another user's account for privacy reasons. Your client should've received a communication from Upwork informing them of their account status and they'll work with the relevant team to resolve their issue.

~ Luiggi
Luo's avatar
Luo L Community Member

Hin LuiggiR,

I meet the same issue that my freelancer can't my offer. Please help me.image.png

Areej Waseem's avatar
Areej Waseem H Community Member

I am having the same issue. I am unable to accept the offer with the same error message. Kindly help me resolve it. Client did not sent her contact number, but she sared the login credntials (email and password) of the zoho and mail chimp account, she created for me in order to get started. 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Areej,

 

Thank you for reaching out to us. Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ
Upwork
Amine's avatar
Amine R Community Member

Hey could you help everytime when i try to accept an offer this appears This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer. I already put my bankaccount on upwork and completed my account but i still cant accept the offer

Luo's avatar
Luo L Community Member

Dear Arijay,

I meet the same issue. Would you please help me? I also post on the forum.

Thank you.

Clemence's avatar
Clemence H Community Member

Hi ! I am the client, I don't understand the probleme ? Especially that I receive an email confirming the payment for this ! Details of the email below, so I really dont understand the problem ?

 

 

Hi Clemence,
A payment of 89.19 EUR ($84.00) was applied to **Edited for Community Guidelines** financial account.
If your total bill is over 135,000.00 USD, your payments will show up as separate transactions.
Arjay's avatar
Arjay M Retired Team Member

Hi Clemence,

 

I have checked and can confirm that there is no restriction on your client account. The payment you're looking at is a funding request for a milestone on a Fixed Price contract. You may want to check your Transaction History on your client profile for more details.

 

~ Arjay
Upwork
Maite's avatar
Maite U Community Member

Hello, I want to accept the proposal sent by my client, but I keep seeing the following message: "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer." I have tried accepting the offer from different browsers, incognito mode, my Android phone, and I cleared the cache, but nothing works. My client has sent the proposal three times, and the problem persists every time. I would appreciate your help in finding a solution to this issue.

Ivygail's avatar
Ivygail J Retired Team Member

Hi Maite,

 

I am sorry to learn that you are facing issues when trying to accept your client's offer. I have converted your post in the community into a support ticket to give it the attention it deserves. Rest assured that one of our agents will reach out to you.

 

~Ivy
Ahmad's avatar
Ahmad R Community Member

I have this same problem Unfortunately .
What can I do about that ?!
and when I asked my client he told me that the money went out of his account to the site 😞

 

Tanaka's avatar
Tanaka M Community Member

Dear Upwork community

 

I have same error when I accept client offer

 

Could you kindly let me know this reason.

 

Thank you in advance

Joanne's avatar
Joanne P Retired Team Member

Hi Tanaka,

 

I checked, and our team is already assisting your client directly regarding this issue. Please reach out to your client and check with them again. If you need further assistance, please let us know. 

~ Joanne
Upwork
Alina's avatar
Alina K Community Member

This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer

Hi,I need a help.
when I am going to accept the offer,there is showing an error that " This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer."
I need to help urgently.

Joanne's avatar
Joanne P Retired Team Member

Hi Alina,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Alina's avatar
Alina K Community Member

Thank you so much for your work, I really appreciate it!