Showing results for 
Search instead for 
Did you mean: 

Thumbnail in portfolio is blurry

Ace Contributor
Nhu Nhu N Member Since: Dec 27, 2016
1 of 75


This is the first time this happens to my portfolio. No matter what I uploaded, the thumbnail of my latest project remained blurry. Could you kindly help me out?

Thank you so much! 

Active Member
Yolanda G Member Since: Jun 22, 2015
2 of 75

Hi all, today I was updating my portfolio pictures and uploaded the thumbnail image for one of my portfolio items.

All my project thumbnails look blurred.


I would like to know which image size should I use for these thumbnails don't look like blurred?


I tried by uploading it in different resolutions, but no matter if the image is smaller or bigger, the thumbnail always get blurry.


Need further help on this matter, as having this issue doesn't help me to be valued and then hired.

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
3 of 75

Hi Yolanda,


I checked your profile and the thumbnail pictures look good to me. Once clicked they can also be expanded and viewed in detail.

~ Valeria
Active Member
Yolanda G Member Since: Jun 22, 2015
4 of 75

Hi Valeria,


Thumbnail images for portfolio look fine, but they can look perfect. Please check the attachment.

Please let the technical developers / designers know there is a css rule that should be modified so the thumbnail images won't look like blurred:


Currently it is set to:


.thumb-grid .thumbnail{

background-size: cover;



And it should be set to:


.thumb-grid .thumbnail{

background-size: contain;



Our thumbnail images in our portfolio will look clear and good, not blurred.


Let me know the status of this matter, I'm waiting to have these thumbnails displayed as they should!


Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
5 of 75

Thank you Yolanda, we'll share your feedback with the team.

Active Member
Yolanda G Member Since: Jun 22, 2015
6 of 75

Thanks Vladimir, please let them know this issue as soon as possible!

We need to have the thumbnail images of our portfolio clear as crystal!

It helps us be hired and be valued by our best work.

I will like to know when this matter reaches the team and know if this is solved.


Thanks again,


Active Member
Bhavin P Member Since: Feb 15, 2018
7 of 75

I totally agree with Yolana. The thumbnails should looks crystal clear and professional. I am also facing same issue as her where no matter what size of thumbnail I upload it always looks blurred. Second problem is why it has to be perfect square? I have rectangular images but upwork thumbnail crop tool requires it to be square only. Overall it looks very rigid and has lot of scope for improvements.

Avery O Moderator Member Since: Nov 23, 2015
8 of 75

Hi Bhavin, 

I replied to your post here.

~ Avery
Active Member
Ilia D Member Since: Feb 14, 2018
9 of 75

Hey there.


Earlier it was possible to upload a preview in PNG format. Now PNG is converted into a 16Kb JPG. It's horrible. Look at the difference. I attached a screenshot.


Thank you


Upd: My issue was solved today. I have another one, about compression of avatars.  It's also horrible (please see ava.png). Thank you

Active Member
Alma L Member Since: Dec 15, 2018
10 of 75
Hi there

I’m experiencing the same issue and tried different formats as well on my last thumbnail.