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Thumbnail in portfolio is blurry

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
31 of 75

Hi Rebeka,

 

I have shared your concern with our team and one of our team members will reach out to you directly and assist you further!

~ Bojan
Upwork
bloom-ella
Active Member
Leigh B Member Since: Apr 1, 2020
32 of 75

Hi Bojan,

Can I have some help too please? I'm having the same issue and can't seem to fix it.

 

Thanks,

Leigh

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
33 of 75

Hi Leigh,

 

Sorry about the delayed response. I shared your concern with the team and they have reached out to you directly about this issue. You should receive an email notification about a support ticket being created. 

~ Valeria
Upwork
dmytro-suslov
Active Member
Dmytro S Member Since: Aug 10, 2018
34 of 75

Good morning. We have same issue with our agency profile portfolio thumbnails.

You can see difference between resolution of 1st row and 2nd row thumbs resolution. It`s approximately 2 weeks as it started make low res.

**Edited for community guidelines**

our agency profile.

* last thumb res on PC is 1350*674 (we`ve tried many anothers, same result)

upw2.PNG?upw1.PNG

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
35 of 75

Hi Dmytro,

 

This is a known issue and one of our team members will reach out to you and assist you further, thank you!

~ Bojan
Upwork
dmytro-suslov
Active Member
Dmytro S Member Since: Aug 10, 2018
36 of 75

When?

mariouranjek
Ace Contributor
Mario U Member Since: Oct 8, 2017
37 of 75

Hi, 

This is not really a question, I mean it was, a really frustrating one, until I found the answer.

 

So I think a lot of people would find this helpful, especially if you are perfectionist like me Smiley LOL

 

All you have to do so your portfolio thumbnails won't get pixelated and ugly looking is just to save them as PNG!

Resolution 1345x1000px and save them as PNG, thats it.

 

I've uploded a psd file with the template if you want to use it

Good luck with your portfolios!

 

 

 

pandoraharper
Community Guru
Pandora H Member Since: May 11, 2010
38 of 75

That large, eh?  But if that's true, good for people to know.

 

Me, I use my webcam, and in a sorta weird way. No way could I create a pic that high rez. My current pic is about 3 years old now. I should probally do something different. But I use it on all my "professional" stuff off of Upwork, and gosh, that's a lot of updating.

 

As for your PSD, don't. Mods will probably just remove it.

mariouranjek
Ace Contributor
Mario U Member Since: Oct 8, 2017
39 of 75

Hey Pandora, i don't think we are talking about the same thing.

 

I was talking about the thumbnails on our portfolio, here is a screenshot 

 

ss.jpg

Pandora

pandoraharper
Community Guru
Pandora H Member Since: May 11, 2010
40 of 75

My mistake. How did I miss that word, "portfolio"? Sheesh.

 

And it's still a good tip for folks Smiley Happy

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