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Thumbnail in portfolio is blurry

Active Member
Lina G Member Since: Aug 27, 2018
51 of 73

Hey Upwork.

Lately I've been searching how to fix the thumbnail issue in portfolio as the pictures look awful there on every screen resolution.

I have found a topic where Jun 7, 2016 UpWork specialist mentioned there were works leading to fix the issue.

Now it's 2018 and pictures still look bad.


Please, keep us posted, this situation is a real trouble for ppl who want their profile to look attractive.


Woman Indifferent

Ace Contributor
Ilyas M Member Since: Apr 2, 2015
52 of 73

I normally adjust on Paint and then upload on Upwork.

Avery O Moderator Member Since: Nov 23, 2015
53 of 73

Hi Lina, 

Will you please check if the suggestion on this thread resolves your issue for you?

Active Member
Kendra L Member Since: Apr 3, 2019
54 of 73


Just joined upwork! Is this issue still not fixed? It seems like a pretty basic issue to resolve, every other design and photosharing platform out there has thumbnails that are good quality. 

Active Member
Kendra L Member Since: Apr 3, 2019
55 of 73

I tried this thread and many other similar cropping suggestions but they still look terrible. 

Active Member
M Wasif Shariq S Member Since: May 2, 2018
56 of 73

Hello ,

I am facing an issue with  the thumbnail of my portfolio , it looks blurr every time I upload any thumbnail , I have tried many times but the result is the same .

Need a suggestion or guidline to resolve this issue .


Muhammad Wasif **Edited for Community Guidelines**

I have attached the pictures 

Ace Contributor
Saeed A Member Since: Aug 28, 2018
57 of 73

Use .png format. It might help. 

Active Member
M Wasif Shariq S Member Since: May 2, 2018
58 of 73
Alright let me check
Joanne Marie P Moderator Member Since: Nov 26, 2017
59 of 73

Hi Muhammad Wasif,


For the portfolio section, the maximum size is 5 mb for the thumbnail and 25 mb for attachments. Please check this help article for more information and also check out this thread where other community members discussed about the portfolio section. Thanks!

Active Member
Yolanda G Member Since: Jun 22, 2015
60 of 73

Hi all, today I was updating my portfolio pictures and uploaded the thumbnail image for one of my portfolio items.

All my project thumbnails look blurred.


I would like to know which image size should I use for these thumbnails don't look like blurred?


I tried by uploading it in different resolutions, but no matter if the image is smaller or bigger, the thumbnail always get blurry.


Need further help on this matter, as having this issue doesn't help me to be valued and then hired.