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Thumbnail in portfolio is blurry

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
51 of 75

Hi Timur,

 

One of our team members will reach out to you shortly and assist you further, thank you!

~ Bojan
Upwork
nikolasminas
Active Member
Nikolas S Member Since: Sep 20, 2018
52 of 75

Hey,

I have the same problem ith all the rest. I tried uploading png files but it's the same problem!

 

What can I do?

 

Best,

Nikolas

antonio_ricoveri
Active Member
Antonio R Member Since: May 22, 2018
53 of 75

I think the problem I'm still having is that images don't look blurry at all, they look overly crisp to not say they lack of definition.

 

Being a freelance worker through this marketplace has been an overall great experience, it is almost a general rule that you do not do a lot of money overnight in any marketplace, and still there are few people that can make it through really fast.

 

I would really appreciate if the Upwork team could assist me with this issue,

Thank you,

Antonio

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
54 of 75

Hi Antonio,

 

Yes, one of our customer support agents will reach out to you via ticket and assist you further with this. Thank you.

~ Goran
Upwork
antonio_ricoveri
Active Member
Antonio R Member Since: May 22, 2018
55 of 75
Thanks
rusevivo
Active Member
Ivo R Member Since: Aug 25, 2018
56 of 75

I am having the same issue. All my previous portfolio items look perfect, but the thumb I uploaded for a new project today is quite blurred. You may see and compare on the 2nd page of my portfolio - "CRO Project: Travel agency website" is the new one vs the old ones. 

dcreativa
Active Member
Daniela F Member Since: Aug 3, 2018
57 of 75

Hello Upwork Team,

 

This is the second time I reach this forum with the same problem. Almost A MONTH LATER and it is still UNRESOLVED. I just uploaded new work and the thumbnail looks as bad as the last one I updated with this problem. This is concerning because low quality thumbnails are affecting THE QUALITY OF MY PORTFOLIO and I'm considering not upload anything new until this gets resolved. 

 

Please fix this issue,

 

Thanks!

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
58 of 75

Daniela and others,

 

We understand that this issue is frustrating and causes inconvenience for many of you. Our engineers are working on releasing a fix for it in the near future and we'll update this thread as well as support tickets once it's released.

 

We appreciate your patience while this is being fixed.

 

~ Valeria
Upwork
lina_gridneva
Active Member
Lina G Member Since: Aug 27, 2018
59 of 75

Hey Upwork.

Lately I've been searching how to fix the thumbnail issue in portfolio as the pictures look awful there on every screen resolution.

I have found a topic where Jun 7, 2016 UpWork specialist mentioned there were works leading to fix the issue.

Now it's 2018 and pictures still look bad.

 

Please, keep us posted, this situation is a real trouble for ppl who want their profile to look attractive.

 

Woman Indifferent

ilyas2010
Ace Contributor
Ilyas M Member Since: Apr 2, 2015
60 of 75

I normally adjust on Paint and then upload on Upwork.

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