Ticket still open

[techybheam]

Hi,

I was sent a ticket and it was showing "solved" I replied to the ticket because I felt it was mandatory I replied but now the ticket is "open" again. Please I need it checked out.

[petra_r]

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Onibi A wrote:

Hi,

I was sent a ticket and it was showing "solved" I replied to the ticket because I felt it was mandatory I replied but now the ticket is "open" again. Please I need it checked out.

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That's normal. Replying to a ticket automatically opens it again.

[techybheam]

Thanks Petra. Though I need the ticket checked.

[ullaholi]

automatically opens

[techybheam]

Thanks Oli.

But I need the ticket checked to be sure everything is solved now

[petra_r]

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Onibi A wrote:

Thanks Oli.

But I need the ticket checked to be sure everything is solved now

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Yes, and it will be checked. Wait. Tickets are worked on in order.

[techybheam]

Why is no moderator replying?

[g_vasilevski]

Hi Onibi,

Rest assured, our team will assist you further on your ticket as soon as possible. Thank you for your patience. 

[techybheam]

Thanks for the reply Goran. How long does it take? It has been hours now.

[g_vasilevski]

Hi Onibi,

Please keep in mind that tickets are addressed in the order they are received and our team will update your ticket with additional information as soon as possible. Thank you.

[techybheam]

Over 8 hours already. How long does this thing take exactly?