🐈 Community
» Forums » Freelancers » Time Tracker Auto Adding Extra Time
Page options
hdupin
Community Member

Time Tracker Auto Adding Extra Time

Hello,

 

My team uses Upwork time tracker and a few members have noted that they have extra time added onto the tracker, such as extra ten minutes. Such as they log in at 2pm but it clocks them at 1:50 and this puts them at close to OT before the end of the work week, and we don't allow OT.

Is there a logic to how it's getting those extra minutes or is it more logging in right before it turns from :00 to :01 is going to log as the 10 minute increment before?

 

 

Thanks for any feedback!

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Hi Holly,

 

If they turn on the Desktop App a few minutes (example: 1:56 PM) before the expected time they start working (example: 2 PM), that time frame will also count. The app takes random screen captures six times per hour, once per 10-minute billing segment. You can check this help article for more information.

 

Thank you! 

~ Bojan
Upwork

View solution in original post

2 REPLIES 2
bstojadinovic
Community Manager
Community Manager

Hi Holly,

 

If they turn on the Desktop App a few minutes (example: 1:56 PM) before the expected time they start working (example: 2 PM), that time frame will also count. The app takes random screen captures six times per hour, once per 10-minute billing segment. You can check this help article for more information.

 

Thank you! 

~ Bojan
Upwork
hdupin
Community Member

Thank you!

Latest Articles
Upcoming Events
Jan 31
Feb 28
Upwork Community Virtual Hour
Community Hour English
Mar 28
Upwork Virtual Community Hour
Community Hour English
Learning Paths