May 15, 2019 09:23:22 AM by Rosaniline C
Hey! Anyone experiencing any time tracker issues? My time tracker just switches off automatically. Happened twice now.
Solved! Go to Solution.
May 15, 2019 09:38:32 AM by Bojan S
Hi Rosaniline,
We apologize about the inconvenience this caused you. Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
May 15, 2019 09:38:32 AM by Bojan S
Hi Rosaniline,
We apologize about the inconvenience this caused you. Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
May 15, 2019 09:58:23 AM by Rosaniline C
Hi Bojan,
Thanks for your reply. I have filed a report as instructed. Hope to hear back from the team asap.
Apr 2, 2020 01:24:40 PM by Aleksandar D
Hi Lynda,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 25, 2021 12:40:48 AM by Leigh C
Yep . Mine has been turning off automatically as well. Very frustrating as I ma also losing hours!
Nov 25, 2021 12:44:40 AM by Goran V
Hi Leigh,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with the Desktop app. Thank you.
Jan 23, 2023 10:27:21 AM Edited Jan 23, 2023 10:28:01 AM by Vasil B
Dear Upwork's representative,
I got the same experience the past Friday and today as well. I already lost a few hours of work. The time tracker turns off without any notification.
Is it an issue or a setting that the job offerer can set?
I really appreciate any help you can provide.
Jan 23, 2023 10:44:22 AM by Vasil B
I just reported the issue. Ticket has been created.
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