Time Tracker Connection Lost

[ghelaif11]

Hi, my internet is working perfectly but my time tracker is tracking time with connection lost status. This has been going on since yesterday and I tried to ask support but it's directing me to a weird page. Screenshot attached.

[devbalo]

I believe that it's an internet problem.

Please check these steps:
1. Do you use VPN? should try to toggle it
2. Change the Internet
3. Try to use 4G/5G

Other solutions: Remove your tracking app and reinstall it again.

[BojanS]

Hi Girlie,

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ’’How do I report a problem?’’ section of the previously shared troubleshooting guide, and our team will assist you directly.

Thank you.