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rverang
Community Member

Time Tracker Error

See screenshot.

 

I keep getting that error.

 

I've tried uninstalling and reinstalling the app and get that error from time to time (usually when it's about to take a 2nd screenshot. The 1st usually comes a couple of minutes after starting the time tracker, no issue there).

 

If the tracker is successful on that 2nd screenshot, the error is not encountered the rest of the tracking session.

 

This error leaves my diary messed up and activity lost.

5 REPLIES 5
aocumen
Community Manager
Community Manager

I'm sorry to hear that, Renante. 

Are you able to file a ticket from the Upwork Desktop App (Support and Feedback button on the arrow beside your name)? 


~ Avery
Upwork
rverang
Community Member

Just did.

aocumen
Community Manager
Community Manager

Great! Let us know if there is anything else we can help you with.


~ Avery
Upwork
rverang
Community Member

I was able to create the ticket, but that's it.

 

If you can sort out my issue, it would be great.

 

My ticket's still unanswered btw.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Renante,

Your ticket was escalated to the appropriate team, once they have finished investigating the issue, our team will update your ticket with more details. Thank you!

~ Goran
Upwork
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