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Time Tracker Missing, Not Showing Up

martinmeliendrez
Active Member
Martin M Member Since: Oct 30, 2018
11 of 41

That worked for me! Thanks, Anthony!

 

Definitely Upwork should improve this since it isn't intuitive at all.

4de4d091
Active Member
Charlene A Member Since: Mar 13, 2021
12 of 41
Hello I have the same issue now. I am using Mac, only the messages show but not the time tracker. I did try to install and uninstall already but its the same. Please help.
ktlzvillar
Active Member
Kristeluz V Member Since: Nov 13, 2020
13 of 41
I’ve updated mine and now it works.
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
14 of 41

Hi Charlene,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola

Untitled
4de4d091
Active Member
Charlene A Member Since: Mar 13, 2021
15 of 41
Thanks Nikola I did try the steps in troubleshooting guide sent to me but same thing. I don’t even have the upwork icon that I can click to. Still only messages show.
luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
16 of 41

Hi Charlene,

 

Since you already have a support ticket open for your case, it would be best to let the team know about this and continue to communicate with them from there so that they can assist you more effectively.

 

Thank you.

~ Luiggi
Upwork
dinoboi1528
Active Member
Dean B Member Since: Apr 30, 2021
17 of 41

While the Time Tracker is missing, is the Messages up?

 

Try pressing the 'X' to minimize/hide it. Then try clicking your Upworks icon/shortcut, the Time Tracker should be invoked again.

 

That worked for me.

03377ddf
Active Member
Nedim B Member Since: Jan 18, 2021
18 of 41

This definitely works.
Thank you, Anthony.
I am just wondering why the message with the most kudos by far is not the one you see first. I hope Upowrk can improve its community platform.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
19 of 41

Hi Jennifer, 

 

Could you try the following please - 

 

  • Click on the upper left hand button to see if there are options  that will show your contracts
  • Click on the "X" button, to see if the messages windows will close, and the time tracker will pop up
  • Clicking on the Upwork icon just in case the actual tracker is minimized

Could you also share us what version of the app you are using?


~ Avery
Upwork
jmargell
Active Member
Jennifer C Member Since: Mar 2, 2017
20 of 41

Hi Avery,

 

That worked!!! Thanks so much!!!

 

I only had the messages window showing. By clicking the red x in the top right, I had minimized all windows. Then when I restarted, the time tracker showed up again.

 

Thanks for you help,

Jen

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