Time Tracker in Systems Bar at Bottom of Screen

[jmccpa]

Periodically, the Up TTime Tracker Icon disappears from my system tray at he bottom of my screen.

This occurs on both my desktop and laptop.

Any fixes?

Thanks.

[vladag]

Hi Joseph,

Does this happen when you're running the Desktop app and does it affect the app's activity?

I haven't noticed this behaviour nor seen similar reports, so please share all the relevant information and screenshots 

with Customer Support in order for our team to take a look.

[jmccpa]

Vladimir,

It happens only when I log out of Upwork when it as preseent at logoff but not when I log back in.

I'll observe and give more details later.

I just rebooted and ths time it was present.

Thanks.

[kochubei_valeria]

Joseph,

Could you please also provide more details about the operation system you are using and a screenshot of what Upwork icon you are referring to?

[jmccpa]

I amble unable to post screen shot.  It is a PNG image (.png) file.

[kochubei_valeria]

Joseph,

Could you please add it to a support ticket along with other details?

Thank you!

[jmccpa]

Will do.  Thanks.

[mostafaamin91]

yeah it happens to me too on both windows 10 & OS X .. what happens is : when i log in , only the message window is accessible meanwhile , the tracker window is hidden somewhere .. when this happens , all ican do is to repeatedly restart the computer till ( in the 4th or 5th time) it appears .. why was it hidden ? i have no idea .. where did it go ? no clues .. why did it appear ? i have no idea .. LOL .. 

seriously though , i am waiting for an update that can fix this once & for all 

thanks 

[joanbonjoc]

Hi Mostafa, Have you tried un-installing the app and install it again? I experienced that as well and when I tried un-stalling and installing it back, the tracker is working fine already.

[mostafaamin91]

this problem is now solved .. i installed the most recently up-to-date version .. & it works perfectly