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Community Member

Time not being logged

I just worked on 3 clients totaling almost 2 hours and the time tracker is just showing a dash, no time. And my reports show no time. It was for sure tracking the time and taking screen shots


Community Manager
Community Manager

Hi Amy,


Could you please try the troubleshooting tips shared in this help article?  If the issue persists, please report it following the ’’How do I report a problem?’’ section of the previously shared troubleshooting guide, and our team will assist you directly.


Thank you.

~ Bojan
Community Member


I can not even send a support ticket through the tracker. I have steady
internet and I removed my cashe. There are still no hours showing

Hi Amy,


I requested the help of our team as you're having trouble submitting a ticket. One of our agents will reach out to you via a support ticket and assist you directly. 

~ Joanne
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