Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Time tracker app not connecting to Internet on Chromebook

n_kobiakova
Active Member
Natalia K Member Since: Jan 16, 2019
1 of 9

UPD: When I actually turn the WiFi on my Chromebook off, the app gives me a different error message! 

It says: 

THERE WAS A PROBLEM LOADING UPWORK
Please check your internet connection and restart the app.
 
And there're 'EXIT' and 'Check Connection' buttons. Once I turn WiFi back on, it goes back to previous error message automatically. 
 

 

Hi!

 

I just installed the Linux version of the Time Tracker app (v.5.1.0.647) on my Chromebook. But I can't launch it. Every time it says "Internet connection not detected. Please check your connectivity setting and restart the app."

 

The internet connection on my Chromebook works just fine, as I can search the forums and post this. 

 

Anyone else encountered this issue? 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 9

Hi Natalia,

 

Please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of this Troubleshooting guide, and our team will assist you directly.

 

Thank you.


~ Bojan
Untitled
n_kobiakova
Active Member
Natalia K Member Since: Jan 16, 2019
3 of 9

Hello Bojan,

 

I have searched the forums and the troubleshooting articles before I posted my entry. I did not find a solution to my problem.

 

I can not report a problem directly, as suggested in this very helpful article: https://support.upwork.com/hc/en-us/articles/211064058

as I do not see my name at the lower left of the app. I see nothing on the app except the error message that I have reported. Please see the screenshot for more details. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 9

Hi Natalia,

 

As Petra noted Upwork Desktop App isn't officially supported on Chromebook. That said feel free to check this thread for more information other users shared as well as this help article for troubleshooting tips on Linux OS.

 

Thank you!


~ Bojan
Untitled
chute_elena
Active Member
Elena C Member Since: Dec 1, 2020
5 of 9
Hello- there is a way to download upwork on chrome book through Linux. That is what she is saying. I am having the same problem where it says internet isn’t connected.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 9

The Upwork tracker does not work on a chromebook as of now, it never has done.

 

If you want to work hourly jobs, you need to work on a device that is supported, such as a Mac, a Windows device or on Linux.

danison-monique
Active Member
Monique D Member Since: Nov 4, 2019
7 of 9

Hi Petra, 

 

How about on a Surface Pro 3 that runs Windows? I am having the same problem... 

chute_elena
Active Member
Elena C Member Since: Dec 1, 2020
8 of 9
You can download upwork through Linux on chromebook. Someone in the community posted how. I downloaded it following the instructions but am getting the internet connection error as well.
danison-monique
Active Member
Monique D Member Since: Nov 4, 2019
9 of 9

Yes! Were you able to fix the app? I am having the same problem with the updated version. 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS