I'll be happy to help you with your concern and I'm sorry for the inconvenience this caused you. First off, could you please share the Contract ID for the contract you're referring to for my reference?
Please also try the troubleshooting steps shared here to see if it will help resolve your issue. If none of this helps, you can click on your name on the lower left-hand side of the Upwork Desktop App, click on "Support and Feedback" and file a ticket from there. This goes straight to our engineers and they will reach out to you once they've reviewed your concern.
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