May 19, 2020 03:40:53 PM by laila s
I worked last few hour by starting time tracker. Tracker took snaps but now I am seeing blank work diary. Experts help me pls
May 19, 2020 04:44:42 PM by Aleksandar D
Hi Laila,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 19, 2020 05:11:44 PM by Preston H
re: "I worked last few hour by starting time tracker. Tracker took snaps but now I am seeing blank work diary. Experts help me pls"
Usually when a freelancer has this problem, it is because they are using the time-tracker as a time clock.
But it is NOT a time clock.
It is designed to NOT record periods of time with insufficient mouse/keyboard activity.
May 19, 2020 08:09:44 PM by Prachi T
Usually when a freelancer has this problem, it is because they are using the time-tracker as a time clock.
Or if they don't select the correct job from the drop-down on the work diary page. (Happens!)
Mar 29, 2021 05:04:33 AM by Agata D
Same here: app took snaps but the diary is empty. I don't expect my antivirus to interfere with app as last week all was fine. Can someone help?
Mar 29, 2021 06:30:35 AM by Aleksandar D
Hi Agata,
Could you please open the Settings on the Upwork Desktop App and go to Advanced > Restart as shown in this screenshot? Let us know if the Work Diary didn't sync up after trying that.
Thank you.
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