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Time tracker is tracking but work diary is shwoing blank. Help me pls

lailasharmin74
Active Member
laila s Member Since: Jan 30, 2017
1 of 6

I worked last few hour by starting time tracker. Tracker took snaps but now I am seeing blank work diary. Experts help me pls

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 6

Hi Laila,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
3 of 6

re: "I worked last few hour by starting time tracker. Tracker took snaps but now I am seeing blank work diary. Experts help me pls"

 

Usually when a freelancer has this problem, it is because they are using the time-tracker as a time clock.

But it is NOT a time clock.

 

It is designed to NOT record periods of time with insufficient mouse/keyboard activity.

prachi163
Community Guru
Prachi T Member Since: Nov 4, 2017
4 of 6

Usually when a freelancer has this problem, it is because they are using the time-tracker as a time clock.

Or if they don't select the correct job from the drop-down on the work diary page. (Happens!)

bccdd055
Active Member
Agata D Member Since: Mar 29, 2021
5 of 6

Same here: app took snaps but the diary is empty. I don't expect my antivirus to interfere with app as last week all was fine. Can someone help?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 6

Hi Agata,

 

Could you please open the Settings on the Upwork Desktop App and go to Advanced > Restart as shown in this screenshot? Let us know if the Work Diary didn't sync up after trying that.

 

Thank you.

~ Aleksandar
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