Jun 19, 2019 11:21:01 AM by Anna Katrina S
Jun 19, 2019 12:11:57 PM by Bojan S
Hi Anna Katrina,
I'm sorry to hear about the inconvenience this caused. Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
Jun 19, 2019 10:39:38 PM by Anna Katrina S
Hi Bojan,
I have already tried everything on the help article and I have also reported the problem but it seems like nobody is able to resolve it. I hope you look into this issue as soon as possible.
Regards,
Katrina Sese
Jun 19, 2019 11:02:44 PM by Goran V
Hi Anna,
I`m sorry about the incovience this had caused you.
I can see that you have opened a ticket for this and our team will assist you further on your ticket as soon as possible. Thank you.
Jun 19, 2019 11:07:36 PM by Avery O
Hi Anna,
I checked your account and can see that the team updated your open support ticket today (Ticket# 25850570). I would recommend that you follow up on the same ticket thread if you have more information or clarification about the issue, as it would be easier for our engineers to review the support ticket, versus this Community post. Just the same, I have followed up your ticket with the team, and they will get back to you soon.
Jun 26, 2019 11:38:43 AM by Alyssa Camille M
I was having the same error with client A. I was trying to use the tracker but there were no hours being recorded. I just tried it with client B, it was also not recording. However, when I tried adding manual hours for client B, I was able to do so. But only with client A, I was getting an error "Server is busy at the moment. Please try again later." It has been happenng since last week.
Jun 26, 2019 12:03:44 PM by Bojan S
Hi Alyssa Camille,
Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
Jun 26, 2019 12:22:35 PM by Alyssa Camille M
I already did the troubleshooting required but still not working. I was even in contact with one of your support but I didn't receive any response or resolution from them yet. Please note that the time tracker error "Connection Lost" so as Adding Manual Hours error "Server is busy" are only happening with one particular client.Time tracker and manual hours are working fine with my other clients.
Jun 26, 2019 01:11:04 PM by Bojan S
Hi Alyssa Camille,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Jun 26, 2019 09:46:43 PM by Anna Katrina S
Jun 26, 2019 10:05:05 PM by Alyssa Camille M
I wonder who else is getting the same error. I had been dealing with this issue since last week and it's very inconvenient 😞
Jun 26, 2019 10:09:01 PM by Anna Katrina S
Jun 27, 2019 01:10:04 AM Edited Jun 27, 2019 01:10:53 AM by Bukola O
Can this be fixed? I am having the same issue and I don't know how it can be resolved as I need to continue working!
Jun 27, 2019 01:18:16 AM by Alyssa Camille M
Jun 27, 2019 01:20:00 AM Edited Jun 27, 2019 01:22:34 AM by Goran V
Hi Bukola,
Are you also unable to add manual time as others have posted here? If not, please let me know the problem you`re having on your end.
I would also recommend submitting a ticket from the app directly as it will include your logs and our team will be able to investigate it faster. To do this click on the Settings Cog > Support & Feedback. Thank you.
Jun 27, 2019 06:25:21 AM by Bukola O
Hi Goran,
The time tracker states connection lost immediately I turn it on, As I am working it takes screenshots but the time isn't logging and it keeps notifying me that connection is lost. I am losing money because of this error.
Bukola
Jun 27, 2019 06:32:09 AM by Goran V
Hi Bukola,
The desktop app, especially when trying to upload logged time, requires a stable Internet connection. It should reconnect and upload the cache automatically as soon as the connection stabilizes, usually within a few minutes. Rest assured the Upwork desktop app has a time-caching mode so you can continue logging time through minor Internet connection issues. The latest version of the desktop app can cache about 12 hours at a time.
If you continue to experience the same problem (and your connection is stable) please submit a ticket directly from the app so that our team can investigate it and assist you further:
Thank you.
Jun 27, 2019 07:45:27 AM by Bukola O
I have done that and I was told that I will get feedback in 1 working day
Jul 1, 2019 10:06:26 AM by Alyssa Camille M
Is there any update on this? I'm still facing the same issue.
Jul 1, 2019 10:09:41 AM by Anna Katrina S
Jul 1, 2019 10:44:56 AM by Bojan S
Hi Alyssa Camille and Anna Katrina,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Aug 5, 2020 10:54:08 AM Edited Aug 5, 2020 11:26:34 AM by Bojan S
I'm on day 4 of this issue. Upwork is inept and should have telphone support:
**Edited for community guidelines**
Aug 5, 2020 10:58:50 AM by Craig S
I've tried every fix suggested. It is not my coneection as my computer is working perfectly in evreyway with the internet and wifi is very strong and fast. Upwork keeps kicking this problem down the road by opening new tickets and saying that they will get back to me. They don't. It's been 4 days and I have lost 4 days of revenue. I'm not surprised Upwork lost 10% of it's value on the stock market yesterday. A tech company that can't support it's software or provide a basic level of customer support is bound to fail. We have sent a man to the moon and upwork cant fix a problem that other people have experienced it appears like for several years. Very frustrated!
Aug 5, 2020 11:29:21 AM by Bojan S
Hi Craig,
Our apologies for the inconvenience this caused. I'll follow up with our executive escalations team regarding your concern. They will reach out to you as soon as possible and further assist directly via your existing ticket.
Thanks so much for your patience.
Aug 5, 2020 02:09:25 PM by Craig S
Aug 5, 2020 02:29:29 PM by Bojan S
I'm glad to hear that, Craig! Thank you for following up with the great news. I'll be sure to share your valuable feedback with our team.
Happy working!
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